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Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa

External
luxexperience logoLuxexperience · London Strand
Full-timeHybrid2w ago
Client Relations
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Responsibilities

  • Act as the main point of contact and ambassador for Mytheresa's top clients, building strong long-term relationships
  • Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
  • Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
  • Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
  • Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
  • Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
  • Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests

Requirements

  • 3-5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce
  • Passionate about delivering exceptional customer service with a proactive, hands-on mindset
  • Strong affinity for fashion, luxury, lifestyle trends, and digital technology
  • Sales-driven, entrepreneurial, and motivated to exceed targets
  • Innovative, creative, and confident in building personalized customer experiences
  • Highly organized, detail-oriented, and tech-savvy with excellent communication skills
  • Fluent in English, both written and spoken; additional languages are a plus

Benefits

Up to 32 days of holiday, depending on the length of service, starting with 28 daysMobile office with up to 20% of your total contracted hours (job and position permitting)Language & e-learning coursesStaff discount of up to 30%Family-friendly policiesDiscounted membership for selected sports platforms & gymsAccess to LinkedIn LearningIndividual support on mental health & well-beingSocial DayEmployee Share Purchase PlanIf you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.Experience Level: Mid-Senior levelWorkplace Type: HybridHealth insuranceEquity / stock optionsParental leave

Additional Information

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office .

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