Engineering Officer

About the role

Perform rotating 12hr shift work in a 24x7 Network Operation Center (NOC) environment providing network surveillance for client's co-invested submarine cable systems, proactively identifying service anomaly, assessing potential impact, and initiating timely escalation and remediation to maintain high network availability Drive incident management for submarine cable faults impacting capacity owners with Cable Landing Stations (CLS) and equipment vendors Position as the central operational focal point for multi-stakeholder incident coordination, ensuring clear, timely, and structured communication of incident notifications, progress updates, and restoration timelines to capacity owners and internal leadership Oversee planned maintenance activities across submarine cable infrastructure during the planned window providing progressive update to the capacity owners and the internal stakeholders Deliver clear shift operational reporting ensuring operational transparency, continuity between shifts, and clear escalation of outstanding issues Ensure strict adherence to IMDA's regulatory requirements, overseeing the timely and accurate submission of submarine cable fault reports and ensuring compliance with IMDA directives and reporting obligations Skills for Success: Min. Nitec/higher Nitec qualification from Telecommunications Engineering, Electrical Engineering or related fields General knowledge: IP networking protocols & optical transmission technologies Strong adherence to SOP and is structured in all correspondences Proficient in Microsoft 365 tools Ability to work independently with minimum supervision and adapt to a dynamic NOC working environment Customer-oriented and able to collaborate well with both internal/external stakeholders Team player with strong interpersonal skills

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Company Intel

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