IT specialist Workplace Services

Responsibilities

• Contributes actively to the evaluation of new and complex applications and identifiication of new system requirements through applying technical leadership competencies
• Contributes to the communication and presentations on system enhancements
• Manages systems hardware and application software implementation and upgrades
• Troubleshoots problems with software on a third level
• Applies procedures and protocols for software
• Contributes to the conception of new business requirement and development of IT solutions (e.g. SAP)
• Implements further improvement of IT applications, technologies or services
• For Operations Manager
• Manages capacity allocation and alignment with Team Leads
• Responsible and accountable for IT application support & monitoring of one IT application
• Ensures the adherence to defined SLAs, acts as escalation level if incidents are stuck, assigns incidents and tracks the execution state

Requirements

• Has skills developed through formal training or work experience
• ‎ ‎
• EagleBurgmann Mexico S.A. de C.V.

Additional Information

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Company Intel

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