Director, Incentive Programs

About the role

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank. The Director, Incentive Programs is a senior leader responsible for the strategy, design, reporting, and administration of all variable compensation and incentive programs across the organization. This role will oversee the end‑to‑end incentive lifecycle-from program conception to ongoing performance monitoring-ensuring incentive plans are simple, transparent, and closely aligned with organizational goals. A key focus of the role will be modernizing program structures and building the reporting and dashboarding capabilities that provide employees, managers, and senior leadership with clear insights into performance and payout outcomes.

Responsibilities

• Lead the design and enhancement of incentive and variable compensation programs to ensure alignment with business priorities, profitability, and performance culture.
• Establish clear performance metrics and scorecards for all levels across the Branch Network.
• Evaluate program effectiveness and recommend changes to improve clarity, fairness, performance alignment, and cost efficiency.
• Partner with HR, Finance, and business leaders to ensure incentive plans reinforce desired behaviors and support the overall talent and performance strategy.
• Develop and manage a modern reporting ecosystem that delivers timely, accurate, and actionable insights to employees, leaders, and executives.
• Build dashboards that provide timely visibility into performance results, payout forecasts, and progress toward incentive levels.
• Use data and analytics to model incentive plan changes, forecast payout scenarios, and assess the ROI of incentive spend.
• Partner with Finance to support accruals, budgeting, and financial impact analysis.
• Oversee the end-to-end administration of incentive programs, including monthly processing, validation, auditing, and communication.
• Maintain clear documentation, plan rules, governance standards, and operational procedures.
• Ensure programs comply with internal policies, audit requirements, and risk controls.
• Lead annual planning cycles, including program updates, refreshes, and communication rollouts.
• Develop clear communication materials, guides, and training to support understanding and adoption of incentive programs across the organization.
• Present program performance, recommendations, and insights to senior leadership.
• Serve as the primary point of contact for HR, Finance, and business leadership regarding incentive design and performance results.

Requirements

• University Degree
• 10+ years of experience in incentive program design, variable compensation, sales compensation, or related HR/analytics leadership roles.
• Strong understanding of performance metrics and drivers within sales or branch-based environments.
• Advanced capability in data analysis, reporting tools, and dashboard development (e.g., Power BI, Tableau, QuickSight).
• Demonstrated ability to simplify complex concepts and communicate effectively with diverse audiences.
• Proven track record of leading cross-functional initiatives and influencing senior-level stakeholders.
• Strong analytical thinking, problem-solving ability, and operational discipline.
• What you'll love about working here:
• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus locatio

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