Senior Manager: Platforms & Credit Intelligence

About the role

Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Own and optimise decisioning platforms and credit intelligence capabilities, ensuring accurate rule implementation, robust testing (unit, batch, end-to-end), and stable production performance of credit strategies. Deliver system enhancements and scalable data solutions that align with business needs, integrating internal and external data to enable automation, richer insights, and improved customer value outcomes. Leverage data, platforms, and AI-driven tools to enhance credit decisioning, improving consistency, productivity, early risk detection, and overall efficiency across the lending lifecycle. Job Description Accountability: Decisioning Engine Platform Ownership Own the end-to-end decisioning engine platform to ensure accurate, controlled deployment of credit strategies, with robust governance over change management and strict adherence to testing standards (unit, batch, and end-to-end) Ensure operational stability and reliability of decisioning strategies by providing ongoing post-production support, proactively identifying issues, and maintaining high levels of system performance and decision accuracy Drive continuous improvement in process efficiency and platform resilience by optimising workflows, reducing defects, and enhancing scalability to support evolving business and risk requirements. Accountability: System Solution Delivery & Value Enablement Translate business needs into scalable system solutions by delivering targeted enhancements that strengthen credit risk and pricing capabilities, ensuring alignment with strategic objectives and operational requirements Drive value enablement through data-driven integrations (e.g., Customer Lifetime Value models) that enhance decision-making, improve customer segmentation, and support more informed and profitable lending strategies Ensure effective delivery and adoption of system improvements by collaborating across business, technology, and risk teams, embedding solutions that improve efficiency, usability, and measurable business outcomes. Accountability: Credit Data Foundation Build and maintain a scalable, governed credit data ecosystem that integrates internal data across the full lifecycle (intake through to performance) alongside external data sources to support robust, end-to-end credit decisioning Enable advanced analytics, automation, and insight generation by structuring high-quality, accessible data foundations that improve risk assessment, pricing precision, and strategic decision-making Drive data consistency, quality, and governance standards across the credit landscape, ensuring reliable inputs into models, reporting, and decisioning frameworks while supporting sustainable portfolio performance and growth. Accountability: AI in Credit Lending Enhance credit decision quality and consistency by embedding AI-driven tools into underwriting processes, enabling more standardised, objective, and data-driven credit assessments across complex lending scenarios Equip underwriters with intelligent decision support capabilities that improve productivity through automation (e.g., document intelligence) and streamline workflows, reducing manual effort and accelerating deal turnaround times Strengthen early risk identification and portfolio resilience by leveraging AI models to detect anomalies and emerging risks, supporting proactive risk management and more informed lending decisions . Accountability: Stakeholder Engagement Liaising with relevant stakeholders, including Sales, IT, Front end & Collections Operations, Strategy & Product, Strategic Alliances, Fraud prevention, Finance and other Risk teams Presentation of analytical results and proposals to both technical and non-technical audiences, providing commentary as required Assist New Product Development with assessments related to product refinements. Accountability: Governance Serve as joint liaison to address operational risk matters and internal, and external point of contact with auditor/assurance teams. Accountability: People Management Ensure delivery of business goals by aligning Performance Development (PD) Plans of direct reports to the business goals Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members Instill a performance development culture through directing the PD process and adhering to the PD calendar Conduct quarterly PD discussions with team members according to PD guidelines. Pro-actively identify development areas of direct reports and compile development plans to address them Attract and retain tal

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