Services Regional Manager, Amazon Business Services

Requirements

• 2+ years of people management experience
• Experience with analytical tools and ability to dive deep into metrics and reporting
• Experience working with and influencing senior level stakeholders
• 5+ years of Business, Operations, Supply Chain, Learning, or related field experience
• Demonstrated ability to build or scale operational functions, with an ability to operate effectively in ambiguous environments.
• Experience hiring and developing sales management teams
• Experience working with and managing third party vendors, or experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases
• Experience with Continuous Improvement and Six Sigma methodologies
• Experience building, managing and coaching a team in a high-growth environment
• Experience driving technological and process innovation
• Bachelor's degree in business, operations management, or a related field; MBA is a plus.
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and s

Additional Information

Application deadline: Jun 22, 2026 Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential. We are seeking a results-oriented and customer-obsessed Services Regional Manager to lead field operations within a designated region of our growing services business. In this role, you will build and manage a team of Territory Managers, drive service quality, and implement scalable processes that delight customers. The ideal candidate is a strong people leader who thrives in a fast-paced environment, can dive deep into operational details, and is passionate about delivering high-quality, scalable solutions that improve customer experience. This is a travel role, with frequent on-site presence required at customer locations. The role requires up to 60-70% domestic travel and ability to walk and stand during a shift lasting up to 8 hours, with or without reasonable accommodations. Key job responsibilities - Build and lead a team of Territory Managers within your region, fostering a strong, inclusive culture rooted in Amazon's Leadership Principles. - Champion a culture of customer obsession, ensuring every process and decision is driven by improving the end-to-end customer experience. - Implement and uphold regional operational standards, KPIs, and performance metrics to drive consistency, efficiency, and service quality across your territory. - Hire, mentor, and develop high-performing Territory Managers, focusing on long-term career growth, ownership, and operational excellence. - Manage vendor and technician performance within your region, including onboarding, compliance, quality assurance, and continuous improvement initiatives. - Ensure third-party partners in your region execute work to the highest standards on behalf of Amazon, consistently delivering quality outcomes and positive customer experiences. - Establish mechanisms for your Territory Managers to engage regularly with partners and customers to assess service quality and gather feedback. - Drive continuous improvement by identifying operational gaps in your region, implementing scalable solutions, and sharing best practices across the organization. - Collaborate with cross-functional teams including product, engineering, vendor management, and customer service to resolve operational challenges and elevate the customer experience. - Use data and analytical insights to monitor regional performance, identify trends, and take action to improve results. - Own regional operational execution, ensuring your team delivers results that align with customer expectations and business goals. - Act as a culture carrier within the organization, setting the tone for team collaboration, bias for action, and high standards. - Serve as the primary escalation point for field operations issues in your region, balancing short-term problem solving with long-term systemic improvements.

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