Settlements Manager

About the role

To provide Oversight Settlement Management for the day-to-day running of operational teams supporting Platform Securities, including the Custody Team UK, Settlements, Error Repair Team and Account Opening/Due Diligence. The role ensures activity is managed effectively, risks are controlled, responsibilities are clear, and service delivery meets agreed standards. The role is responsible for providing direction, support and technical oversight to the teams, while also supporting senior management with client servicing, operational governance, continuous improvement and audit readiness. The role holder will be accountable for maintaining strong operational control across the Custody Team UK, Settlements, Error Repair Team and Account Opening/Due Diligence, including oversight responsibility for the Pune, India location where activities are performed or supported. This includes embedding clear ownership, ensuring procedures are followed consistently across locations and functions, and developing team capability through coaching, training and competence oversight. The role requires a proactive approach to identifying risks, improving processes and ensuring issues are escalated and resolved appropriately. The role will provide strong leadership, direction and support to team members across the UK and Pune, India, with responsibility for coaching performance, improving quality, assessing competence and ensuring the Custody Team UK, Settlements, Error Repair Team and Account Opening/Due Diligence have the knowledge and tools required to deliver within SLA, regulatory expectations and internal control requirements. The role will work closely with other team leaders to share best practice, support cross-location delivery and maintain consistent standards.

Responsibilities

• Key oversight responsibilities include:
• Provide Oversight Settlement Management across the settlement lifecycle, ensuring daily activity is controlled, monitored and progressed in line with agreed service standards.
• Provide operational oversight across the Custody Team UK, Settlements, Error Repair Team and Account Opening/Due Diligence, ensuring each function has clear responsibilities, effective controls and appropriate escalation routes.
• Provide oversight of settlement activities performed or supported from the Pune, India location, ensuring operational standards, controls, escalation routes and service expectations are applied consistently.
• Set clear ownership and accountability within the team, ensuring roles, responsibilities, escalation routes and decision points are understood and documented.
• Ensure activities across custody, settlements, error repair and account opening/due diligence are coordinated effectively, with risks, dependencies and hand-offs managed between teams.
• Train, coach and develop team members to ensure they understand settlement processes, controls, client expectations, risk indicators and regulatory requirements.
• Provide training, coaching and knowledge sharing across the Custody Team UK, Settlements, Error Repair Team and Account Opening/Due Diligence to support consistent standards, control awareness and operational resilience.
• Support training and knowledge transfer for the Pune, India team, ensuring they understand settlement processes, control requirements, exception management and escalation expectations.
• Maintain training plans, knowledge checks and evidence of competence to support operational resilience, audit readiness and succession planning.
• Oversee settlement controls, exceptions, risk events, aged items and escalations, ensuring issues are investigated, documented and remediated in a timely manner.
• Review and maintain settlement procedures, ensuring they remain accurate, practical, controlled and aligned to business, regulatory and client requirements.
• Maintain the first line of defence by ensuring business services adhere to business processes and procedures designed to meet applicable FCA rules, regulatory standards and internal control requirements.
• Maintain the first line of defence by operating assigned risk controls effectively and escalating issues where required.
• Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently.
• Treat clients fairly at all times.
• To manage financial risk, audit and regulatory requirements.
• Ensure regulatory, compliance and audit requirements are understood, evidenced and met in line with business expectations.
• Ensure that all procedures are documented and regularly reviewed in line with company guidelines.
• Provide regular oversight o

Additional Information

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

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