HR Specialist

About the role

The HR Specialist is an advanced support role responsible for executing medium complexity HR transactions and resolving Tier 2 cases using established processes and playbooks.

Responsibilities

• Manage and resolve moderately complex and multi-step HR cases across systems, ensuring accurate and timely outcomes in accordance with established policies and procedures
• Serve as an escalation point for Tier 1, providing guidance and support on non-standard inquiries and case handling
• Conduct return-to-work follow-ups, including confirming return dates, validating required documentation, and coordinating with relevant stakeholders
• Administer Form I-9 completion and verification processes, ensuring accurate documentation and compliance with employment eligibility requirements
• Execute termination and separation workflows, including generation of separation documentation, coordination of final pay and benefits, and response to unemployment claims
• Assist with employee relations investigations by documenting discussions, maintaining accurate records, and ensuring adherence to confidentiality and data handling standards
• Coordinate onboarding activities, including facilitation of Day 1 orientation and support of onboarding-related processes
• Coordinate and deliver HR-related employee communications on behalf of Centers of Excellence (COEs), ensuring messaging is accurate, timely
• Ensure data accuracy and completeness across HR systems and case records, maintaining audit readiness and compliance with regulatory and company requirements
• Log, manage, and resolve ServiceNow cases within defined SLAs, ensuring proper documentation, categorization, and case progression
• Partner with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and resolve escalated cases, escalating ambiguous, high-risk, or policy-driven scenarios to Tier 3 (COE) as appropriate
• Administer CJIS processes, including distribution and handling of application materials, tracking status updates, and coordinating with state police to ensure timely and compliant processing
• Perform quality checks on transactions and cases, identifying errors and trends
• Monitor contingent workforce data for accuracy and ensure timely updates and compliance with assignment terms
• Identify recurring issues or process gaps and provide structured feedback to management and HR Operations Excellence
• Participate in user acceptance testing (UAT), process validation, and system-related initiatives (e.g., Workday, ServiceNow)
• Create and optimize Tier 1 response templates in ServiceNow, improving response quality, consistency, and resolution speed for high-volume support requests
• Execute processes consistently within established SOPs and work instructions, while identifying gaps or inconsistencies and supporting updates and adoption of improved processes
• Support ad hoc projects and initiatives by executing assigned tasks, contributing to process updates, and assisting with implementation activities

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 2-4 years of experience in HR operations, shared services, or employee lifecycle administration
• Strong experience with HR systems such as Workday and ServiceNow
• Experience handling employee lifecycle transactions preferred
• Skills & Competencies:
• Advanced HR systems proficiency
• Strong process execution and consistency
• High-volume case management capability
• Analytical and structured pr

Additional Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

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