Data & AI Platform Operations Lead

Responsibilities

• Platform Operations & Service Management
• Own the day‑to‑day tech operation of Data & AI and Sustainability platforms, including Data Lakes, Databricks, Unity Catalogues, AI platforms, Enterprise Data Foundations and Sustainability Platform i.e Microsoft Sustainability Manager along with related Data Platform Technologies.
• Ensure high availability, performance, and stability of Data Platform and Sustainability landscape.
• Oversee incident, problem, change, and release management , applying ITIL best practices.
• Ensure compliance with security, regulatory, and validation requirements across all Data & AI and Sustainability Platforms.
• Plan, Lead and Execute OPEX cost optimization initiatives.
• Technical Leadership & Hands‑On Contribution
• Provide technical leadership and direction across Data & AI and Sustainability Platforms (MSM)
• Contribute directly in a hands‑on capacity to Data platform & MSM configuration, troubleshooting, and optimization.
• Lead platform administration activities, including:
• Environment management and monitoring
• Patching and upgrades
• Disaster recovery and resilience planning
• Identify and drive opportunities to reuse and standardize platform capabilities .
• Strong focus on Service Improvement Initiatives, Quality of Service, Compliance adherence, Security of data and IT resources.
• Release & Environment Management
• Define and execute release management processes for AI and Sustainability Platforms.
• Coordinate with development and operations teams to plan, test, and deploy releases with minimal disruption.
• Support CI/CD pipelines, automation, and controlled promotion across DEV, QA, and PROD environments.
• People & Vendor Management
• Lead, mentor, and develop a team of Data & AI and Sustainability Platform Operations, including permanent staff, contractors, and strategic partners.
• Ensure appropriate capability, capacity, and skills are in place to meet operational and delivery commitments.
• Manage agency resources and external vendors to ensure high-quality outcomes.
• Foster a performance‑driven, collaborative culture across globally distributed teams.
• Risk, Governance & Stakeholder Engagement
• Ensure risks and issues related to owned platforms, programmes, and projects are identified, recorded, and actively managed .
• Escalate and remove blockers in a complex, matrix organisation, engaging senior stakeholders as required.
• Collaborate closely with Data Product & Enterprise Architecture teams including but not limited to Data Architecture, Data Engineering, Sustainability Reporting, BI, Cloud Platform Engineering, Power BI, Fabric Administration etc) and related business owners.
• Support governance processes through engagement with Architecture Review Boards and Data Architects across the data platform area.
• Ensuring close alignment to internal & external regulatory and compliance requirements, Quality ,Governance & Data Lifecycle Audits with no critical or high findings or violation against them.
• Qualifications & Skills:
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Benefits

Additional Information

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role Purpose The Data, AI and Sustainability Platform Operations Lead is responsible for the technical operational management, stability, continuous improvement & compliance adherence of the entire Data, AI and Sustainability Platform landscape being deployed and consumed in Haleon. This role is accountable for ensuring operational readiness, service reliability, and regulatory compliance to support statutory and enterprise reporting obligations. The Operations Lead leads and coaches a mid‑to‑large sized, globally distributed operations team, while remaining hands‑on in Data & AI and Sustainability platform configuration and technical problem‑solving. The role plays a critical part in meeting the organisation's Platform Operations, Governance, Risk, Compliance, and Data Lifecycle objectives, working closely with Architecture, Engineering, Data Science , Data Governance, Sustainability Data Product teams and enterprise stakeholders. Data & AI Platform Operations Lead acts as the bridge between Engineering and Business Stakeholders to ensure trusted accessible data.

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