Platform Consultant

About the role

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . Sobre WPP WPP es el socio de crecimiento de confianza para las marcas líderes del mundo. Unimos inteligencia de medios de vanguardia y soluciones de datos, creatividad de clase mundial, producción de próxima generación, soluciones empresariales transformadoras y asesoramiento estratégico experto en una única empresa, impulsada por talento excepcional y nuestra plataforma de marketing agencial, WPP Open, para ayudar a nuestros clientes a navegar el cambio, capturar oportunidades y generar un crecimiento transformador. Para más información, visite WPP.com . Who we are looking for: VML Costa Rica, part of WPP, is seeking an ASSOCIATE PLATFORM CONSULTANT. The ideal candidate will be highly organized, motivated, technically minded, and hardworking. An Associate Platform Consultant is a product specialist and is responsible for providing platform configuration and data management services to VML customers. We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are interested in technology, can build positive relationships, and quickly learn the parts of our business!

Responsibilities

• Work | directly with the customer to identify goals and requirements for assigned projects.
• Configure | environments (Knowledge Graph, Pages, etc.) to meet customer requirements.
• Manage | multiple inbound client configuration or data management requests and drive them to completion.
• Interpret | client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary.
• Create | business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform.
• Partner | closely with the broader account team to ensure we are exceeding client expectations.
• Identify | potential areas to improve all aspects of the platform and products.
• Analyze | and import customer data, and provide quality assurance over the information and content loaded into the platform.
• Serve | as a subject matter expert to customers as well as internal teams.
• Test | new features and workflows in product releases for clients configuration, apply new features for client book of business, and provide feedback to product management.
• Contribute | to internal resources and process improvements.
• Provide | Search Engine Optimization (SEO), data modeling, integration best practices, and optimization guidance throughout engagements to drive customer return on investment.
• Provide | status updates on your work and communicate potential risks and opportunities to clients and the account team.

Requirements

• Business Administration, Computer Science degree in any subject area, or similar college-level education or work experience is preferred but not required.
• 2-4 years of experience in Software Implementation, Consulting, interactive agency, or similar client-facing roles.
• Strong written and communication skills.
• Experience in managing JIRA boards and managing tickets through completion.
• Proficient in data analysis and manipulation with Excel or equivalent.
• Experience with various Agile ceremonies: scrum, sprint planning, retrospectives demos.
• Experience defining requirements, user stories & risks.
• Effective interpersonal skills; along with a strong ability to communicate complex problems.
• Attention to detail, organized, process-driven.
• Strong work ethic with the ability to work in a fast-paced and dynamic environment.
• Determination and perseverance when fa

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