Applications Support Engineer, Digital Banking

Requirements

• High School Diploma required; Bachelor's Degree preferred
• Minimum of 3 years of experience in engineering, production support, system administration, or related roles required
• Experience performing support in a banking environment a plus
• Strong understanding of SRE principles and practices
• Operating Systems: Solid understanding of Linux/Unix CLI (e.g., grep, awk, sed, top)
• Scripting: Basic ability to read and modify Bash or Python scripts to automate routine tasks like log rotation or system health checks
• Networking: Foundational knowledge of TCP/IP, DNS, and SSH to diagnose connectivity issues
• Monitoring Basics: Familiarity with viewing dashboards in Grafana and responding to automated alerts
• SQL & Data: Proficiency in writing basic SQL queries (SELECT, JOIN, WHERE) to extract data for troubleshooting or reporting
• API Diagnostics: Basic experience using Postman to test endpoints and verify API responses
• Financial Literacy: Understanding of banking operational discipline and why accuracy is critical in ACH and file movements
• Incident Management: Understanding the lifecycle of a ticket in tools like Jira or ServiceNow
• Documentation: High attention to detail in following and updating playbooks/runbooks
• Version Control: Basic knowledge of Git for checking out code or configurations
• Cloud & Containers: Conceptual understanding of AWS and Kubernetes (e.g., checking pod status)

Additional Information

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright's capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. JOB SUMMARY: The Applications Support Engineer, Digital Banking, with a focus on Site Reliability Engineering (SRE), plays a critical role in ensuring the reliability, availability, and performance of our digital banking production systems. This role works closely with customer support, development, operations, and infrastructure teams to maintain and enhance our services, employing SRE best practices to drive system reliability and efficiency. The pay range for this position is below. The specific rate will depend on the successful candidate's qualifications and prior experience. $60,000 (entry level qualifications) to $90,000 (highly experienced). POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to: - Remain in a stationary position - Use hands and fingers - Utilize a computer monitor with visual acuity - Operate technology or other office machinery such as printers, scanners, etc. - Communicate clearly verbally and/or in writing with others ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. PERKS/BENEFITS: - Comprehensive health, dental, and vision plans - 4 weeks PTO - 401k + company match - Metro SmartTrip benefits ($50/mo) - Remote or hybrid (4 days per week in-office) work schedules for most positions - Incentives for purchasing solar panels, electric vehicles, biking to work, etc. - Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! - Best Workplaces for Commuters 2023 & 2024 winner - The Washington Post Top Workplaces 2023, 2024, and 2025 winner - American Banker Best Banks to Work For 2023 winner CORE PRINCIPLES: - Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed. - People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values. - Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas. - Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength. - Distinct Value: We focus our energy where we add value. We avoid the commodi

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