Branch Manager - Tororo

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Empowering Africa's tomorrow, together...one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To drive and deliver exceptional business performance, through the provision of influential and consistent leadership; efficient business management; team development and achievement of operational excellence within own branch. Job Description Key accountabilities Business Management (30%) Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns Accountable for achieving annual branch sales and financial targets as cascaded from the Regional Manager. Monitoring of progress towards achieving targets is done on a regular basis, at least weekly. The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e., ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels. Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators. Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention. Establish firm relationships with Top 200 clients and business influencers in the local area. Even though the branch manager may not be the cost centre owner directly, the incumbent is responsible for strict cost management at that branch i.e., reviewing all service provider quotations before the work can proceed. In addition, the branch manager is expected to conduct detailed analysis, monthly, of the following cost elements: - Overtime approvals - Equipment maintenance - Stationary consumption/telephones etc. - Sundry losses - Staff costs Active involvement and accountability for making purchase/ refund business decisions within set limits e.g., Sundry loss, Potential Loss Accounts (PLA), customer refunds. Call customers when their accounts have been opened, generate welcome pack letters and send to customers. Customer Experience (20%) Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager. Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints. Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc. Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time. Advise customers as soon as new loans are approved and encourage drawdowns on the new loans. When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters. Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low. Call customers when their accounts have been opened, generate welcome pack letters and send to customers. People Management (20%) Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations and effective succession opportunities to ensure maximum productivity. Help in resource planning, setting performance objectives and measures of success for direct reports and providing regular feedback on performance. Provide leadership by constantly offering training and guidance on the colleague's expectations. Adequate coaching and mentoring of branch staff Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve the common goals. Review patterns of staff attendance, based on monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc) compiled by Branch Managers. Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines. Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all the

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