Roadside Rescue Advisor

About the role

As a Roadside Rescue Advisor, you will coordinate emergency support by connecting customers with roadside assistance service providers. You'll work with urgency and professionalism to dispatch the right provider, communicate updates clearly, and ensure customers feel informed and cared for throughout the rescue process. This role is ideal for people who stay calm under pressure, communicate with empathy, and enjoy helping customers in moments of need.

Responsibilities

• Use active listening and probing questions to fully understand customer situations.
• Show empathy, professionalism, and reassurance in every interaction.
• Resolve routine, complex, and unique roadside assistance issues.
• Aim for first‑call resolution and support high levels of customer satisfaction.
• Locate and engage service providers to ensure fast, efficient roadside rescues.
• Maintain clear communication with customers and service partners throughout the process.
• Follow established procedures and adhere to time‑sensitive protocols.
• What You Bring
• Required
• High School Diploma, GED, or equivalent experience.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills .
• Ability to multitask and work across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.
• Preferred
• Experience in customer service, emergency dispatch, call centers, or related environments.
• Why Integon
• We offer rewards that support your wellbeing, your family, and your growth.
• Compensation and Financial Benefits
• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.
• Wellbeing
• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.
• Workplace
• On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.
• Who Thrives Here
• You'll succeed in this role if you're someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.
• Apply Today
• Start your career with a certified Great Place to Work and a team that values your growth, individuality, and success.

Requirements

• Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Benefits

Additional Information

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. Job Description

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Allstate? Share your experience