Senior Specialist, Customer Success, Transfer Solutions

About the role

We are looking for a Senior Specialist, Customer Success, Transfer Solutions, to support product commercialization and go-to-market execution for Mastercard's Transfer Solutions (Cross Border Services and Mastercard Send) for Greater China division. Mastercard Transfer Solutions (Cross Border Services and Mastercard Send) is a key component in establishing Mastercard as a global player in Real time Payments, and facilitate secure delivery of funds between senders and receivers, typically in near real time. Businesses, merchants, governments, financial institutions, digital players & fintechs are able to send money to consumers and small businesses, domestically and cross border with this service. Our Transfer solutions leverage a combination of Mastercard's card and account based technologies to enable multiple user flows including person-to-person, business to business, disbursements, remittances and merchant payments. The individual will contribute to product commercialization and work hand in hand with the regional, global and market teams to scale our Transfer Solutions capabilities. The role will be focused on leading the successful roll-out of Transfer solutions business (Cross Border Services and Mastercard Send) within Greater China, to include the following product commercialization roles and responsibilities: oCustomer onboarding including product deep dive sessions, liaising communication between clients and internal stakeholders and providing integration recommendations oImplementation support - project scope definition, coordination with project managers to support troubleshooting during project implementation, deliver customer training oPost launch support - performance tracking of live clients, coordinate with regional product for new product enhancements, support troubleshooting of product and customer service related issues oSales enablement for clients including training oCustomer success oversight, and reporting enablement oMonitor and report competition, market evolution and trends, analyze findings from ongoing and previous research efforts and recommend actions. oWork with country teams and regional SME teams on viable Transfer Solutions opportunities, identifying go to market approach, new product features and use cases. oWork with various client facing teams to articulate solutions for internal and external clients. oExecution Readiness for sale, deployment and operation of Transfer solutions in AP. All about you oThis position requires a highly collaborative individual who will need to manage relationships across multiple functional areas, regional executives and leadership as well as key customers and strategic partners across AP. oBusiness acumen with the ability to provide solutions that drive positive results for the customer and MasterCard oCross-functional team leadership experience managing multiple, complex projects concurrently and delivering timely results under tight timelines oStrong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible oPersonal presence and ability to clearly communicate compelling messages to senior management and business partners oPrior experience in project management is preferred, but not mandatory Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Additional Information

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Customer Success, Transfer Solutions

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