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Technical Customer Support Specialist

External
Elevenlabs logoElevenlabs · Australia
Full-timeRemote1w ago
JavaScriptPythonJavaiOS
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Responsibilities

  • Own enterprise support end-to-end - diagnose complex issues quickly, communicate clearly, and follow through until resolved
  • Provide high-quality technical support in English
  • Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
  • Identify patterns across support tickets and surface product gaps to engineering and product teams
  • Build and maintain documentation that actually helps - clear, accurate, and kept up to date
  • Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs
  • What you bring
  • 2-3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
  • Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) - either through support work or building things yourself
  • Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
  • A genuine interest in implementing and experimenting with AI solutions - not just supporting them from the outside
  • Experience working autonomously in a fast-moving, international, remote team

Benefits

Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.Co-working : If you're not located near one of our main hubs, we offer a monthly co-working stipend.Technical Customer Support Specialist (Contract, Remote)Who we are A global team united by curiosity and a shared mission: to be the first choice for AI audio. We're building a new category of technology from the ground up - moving fast, holding ourselves to a high bar, and giving everyone the autonomy to do their best work. The best idea wins, regardless of where it comes from.

Additional Information

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location.

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