Hospice Clinical Coordinator

About the role

Be the organizational backbone that keeps compassionate hospice care running smoothly. As a Hospice Clinical Coordinator, you'll play a vital behind-the-scenes role ensuring that clinical operations flow seamlessly - managing schedules, maintaining accurate systems, and facilitating communication that enables our field staff to focus on what matters most: patient care. This position is perfect for a detail-oriented healthcare professional who thrives on organization, excels at multitasking, and finds satisfaction in knowing that your work directly supports quality patient care. You'll be the central hub connecting clinical supervisors, field staff, and various departments to ensure nothing falls through the cracks.

Responsibilities

• Coordinate Daily Clinical Operations
• Schedule patients for daily visits, ensuring timely and appropriate care delivery
• Maintain accurate daily census and patient tracking systems
• Process all workflow daily to keep operations running smoothly
• Answer and route phone calls promptly, connecting callers with appropriate staff
• Monitor and address late, paused, or unaccepted visits to prevent care gaps
• Manage Documentation and Systems
• Accurately enter all necessary information into the EMR system
• Scan and attach critical documents including 48-hour notices, DNRs, labs, and physician orders
• Prepare dashboards and reports as requested by supervisors
• Maintain various tracking systems to support quality care delivery
• Ensure organized, efficient systems that support continuity of care
• Support Clinical Leadership
• Assist supervisor with Interdisciplinary Group (IDG) meeting preparation and coordination
• Help coordinate staff meetings and distribute materials
• Notify supervisors promptly of problems requiring administrative intervention
• Assist in obtaining renewal requirements and managing compliance documentation
• Identify opportunities to enhance workflow and productivity
• Provide Field Staff Support
• Assist field staff with supply requests and logistical needs
• Provide technical support with tablets and other equipment
• Perform field staff bag checks as requested
• Respond quickly to field staff questions and provide guidance
• Serve as a reliable resource for clinicians in the field
• Maintain Communication Excellence
• Respond to inquiries and provide accurate information about the organization
• Ensure effective communication between clinical supervisors and other departments
• Coordinate seamlessly across multiple teams and functions
• Keep all stakeholders informed and aligned on operational matters

Requirements

• Required Qualifications
• High school diploma or GED
• Knowledge of medical terminology
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to operate computer equipment, fax, and photocopy machines
• Associate's degree
• 1 year of experience in a healthcare setting
• Experience with electronic medical records (EMR) systems
• Essential Skills
• Exceptional organizational skills with keen attention to detail
• Strong verbal and written communication abilities
• Excellent interpersonal skills for professional interactions with staff, patients, and caregivers
• Problem-solving and conflict resolution capabilities
• Ability to multitask and prioritize effectively in a dynamic environment
• Composure under pressure with ability to adapt to shifting priorities
• Self-directed with ability to work independently
• Customer service orientation with professional phone etiquette
• What Makes You Successful

Benefits

Additional Information

Optimal C are is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

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