Service Operations Manager

Responsibilities

• Establish reputable working relationships with sales colleagues, as well as with other departments, external customers and suppliers to ensure strategic cross-functional cooperation and success.
• Conduct biannual/annual performance reviews to ensure performance expectations are set, supervised and executed.
• Achieve operational results achieving all key performance metrics in the areas of safety, development, customer satisfaction, operations improvements and cost containment to reassess priorities and realign goals.
• Develop key project plans to justify personnel and equipment requirements and execute to completion.
• Achieve financial results driving profitability in service revenue through the efficient execution of service resources to complete contract terms and conditions.
• Direct responsibility for Fee for Service (FFS) generation and meeting set targets while assisting in service revenue retention through the compliance of service contract performance to plan and renewal based on performance and value of service provided.
• Meet or exceed customer satisfaction through related metrics such as elapsed time, open calls, capital contract compliance, 24-hour repairs, etc. Partner to develop and present quarterly business reviews to customers.
• Ensure compliance by demonstrating, instructing and monitoring of all federal, state, and local regulations and company policies while supervising to ensure the implementation of all continuous improvement opportunities for all operational processes and standards.

Requirements

• Bachelor's Degree required.
• 5+ years progressive supervisory experience (related industry preferred).
• Ability to travel overnight and up to 50% within the geographic assigned area.
• Proficient digital literacy in Microsoft Office.
• Proven competence in presenting vision and aligning staff's performance while establishing goals and standards to coach, develop, recognize and reward.
• Demonstrated ability in building customer relationships, working as a team player, and following-up and following through.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• US Benefits at Baxter (except for Puerto Rico)
• This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day on

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Job Description Your Role at Baxter In this role you will provide direct supervision, leadership, coaching, and daily direction for a multi-site (geographically disbursed) staff. Overall responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Your team The SOM reports to the Senior Manager of Service Operations. Baxter offers dental and medical insurance, paid time off, parental leave, and more!

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