Reservations Agent

About the role

You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle reservation requests, changes, and cancellations, and convert phone inquiries into confirmed bookings, ensuring all details and preferences are recorded. With your attention to detail, you'll provide exceptional service while recommending property facilities and maximising revenue through up-selling. A guest-focused personality is essential Strong written and verbal communication Strong interpersonal and problem-solving skills Prior experience working with Opera or another property management system Hotel reservations or reception experience is an asset Ability to work independently and prioritise conflicting priorities Fluency in English; additional languages are a plus Part time and full time opportunities available. Thrive in our Sofitel community, with: Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide Up to 50% discount on meals at Sofitel Adelaide Family & Friends accommodation discounts Learning programs through our Academies Fully laundered uniform provided Free 24 hour access to our Employee Assistance Program Opportunities to develop your talent and grow within our property and across the world! Ability to make a difference through our corporate social responsibility activities Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Special note: Only applicants currently located in Australia with full Australian working rights will be considered.

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