Fixed Operations Manager

Responsibilities

• Lead all fixed operations departments including Service and Parts
• Drive departmental profitability through effective labor rate management, parts margins, and expense control
• Monitor and improve key KPIs including RO count, hours per RO, effective labor rate, CSI, retention, and absorption
• Ensure consistent delivery of a high-quality, OEM-compliant customer experience
• Develop and coach Service and Parts Managers to improve leadership effectiveness and team performance
• Oversee technician productivity, efficiency, and proficiency while supporting recruiting and retention of skilled talent
• Implement and enforce processes, policies, and OEM program standards
• Collaborate with Sales leadership to maximize service retention and reconditioning efficiency
• Analyze financial statements and departmental reporting to identify trends and drive performance improvements
• Maintain strong relationships with OEM partners, ensuring compliance and maximizing available programs and incentives
• Drive a culture focused on accountability, continuous improvement, and team engagement
• All other duties as assigned by leadership.

Requirements

• 5+ years of leadership experience in automotive fixed operations (Service/Parts)
• Proven track record of improving profitability, CSI, and operational efficiency
• Strong financial acumen with the ability to interpret and act on departmental and dealership-level reporting
• Experience working within an OEM franchise environment
• Demonstrated ability to lead leaders, coach teams, and drive accountability
• Deep understanding of service operations, technician management, and parts inventory strategy
• Excellent communication and organizational skills
• Acceptable driving record and a valid driver's license in your state of residence
• Why Join Coon Rapids CDJR:
• Exceptional Compensation & Benefits : Competitive pay and comprehensive benefits package.
• Career Growth : Opportunities to advance with a world-class dealership backed by a globally recognized brand.
• Dynamic Culture : Work in a state-of-the-art facility with a team that shares your passion for performance and luxury.
• If you're ready to represent one of the world's most innovative and prestigious automotive brands, now is the time to make your move. Apply today and drive your career forward with Coon Rapids CDJR!

Benefits

Additional Information

Dealership: L0803 Coon Rapids Chrysler Dodge Jeep Ram Coon Rapids CDJR Coon Rapids, Minnesota $150,000.00 - $200,000.00/year; This is a performance driven position that consists of a Base/Draw/Hourly Offset and opportunities for commission & bonus incentives. Coon Rapids Chrysler Dodger Jeep , a well-established mid-size dealership, is seeking a high-performing Fixed Operations Manager to lead, develop, and elevate our service and parts operations. This is an opportunity for a proven leader who is currently managing a team and is ready to take the next step in driving operational excellence, accountability, and growth.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at lithia? Share your experience