Guest Services Officer
External
Grand Mercure Roxy Hotel · Roxy Square, SingaporePrepare for this interview
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Requirements
- Previous Front Office experience in a similar environment will be an advantage
- Working knowledge of Opera is preferred
- Team player but also able to work independently
- Customer oriented with a pleasant disposition
- Able to multi task and thrive in a fast paced environment
- Able to work on rotating shifts, weekends and public holiday
Additional Information
Duties and Responsibilities - Attend to all guests' check-in by confirming reservations, assigning room, issuing and activating room key. - Attend to guests' check-outs including resolving any late and disputed charges. - Process all payment types such as room charges, cash, checks, debit, or credit. - Assist guests with directions and information regarding property and local areas of interest. - Coordinate with Housekeeping to track readiness of rooms for check-in. - Attend to all guests' requests and queries promptly, politely and efficiently. - Ensure a high level of customer service is consistently maintained to ensure guests' satisfaction.
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