Reception & Breakfast Team Member

About the role

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Overview of duties - Welcomes guests and takes care of them from their arrival through to departure - Contributes to guests' permanent satisfaction by providing high quality services throughout their stay - Helps encourage customer loyalty by building friendly, personalized relationships - Anticipates guests' needs and takes them into consideration - Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures - Handles phone calls, Handles e-mails - Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team - You will be required to work both in reception and F&B side i.e. Breakfast & Restaurant/Bar - To be able to work in kitchen to prepare and serve breakfast, replenish buffet etc. - Previous experience in similar role and Opera knowledge is preferable. - Friendly, approachable with excellent customer service skills. - Flexibility in working hours is essential - Basic IT skills Company benefits: Free meals on duty Paid holidays Free stays in UK Cycle to work scheme Pension scheme And much more...

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Company Intel

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