Technical Team Manager

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Technical Claims Manager - MCL Division: Davies Property Claims Department: Team MCL Location: Home-Based Reporting to: Head of Operations, MCL The Role in a Nutshell You'll be the driving force behind a high-performing team of field-based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence - shaping standards, guiding adjusters, and ensuring our service stands out in the market. What will your day look like: What You'll Lead & Deliver T eam Leadership - Build a motivated, engaged, values-driven team culture where people thrive. Operational Oversight - Keep Work In Progress under tight review to support smart resource planning. Financial Performance - Hit monthly and annual fee targets for the Technical Team. Quality & Compliance - Audit adjusters regularly and champion continuous improvement. Complaint Resolution - Own complaint cases, guide adjusters, and ensure swift, fair outcomes. Technical Authority - Provide expert guidance, maintain top-tier technical accuracy, and issue bulletins on legal/market developments. Client Excellence - Understand client needs, produce high-quality correspondence, and build strong relationships with insurers, brokers, and stakeholders. Collaboration - Work closely with colleagues to deliver outstanding results on individual and portfolio losses. Business Growth - Strengthen existing client relationships and help secure new opportunities. Cross-Group Integration - Leverage wider Davies Group capabilities to enhance policyholder outcomes. Knowledge and Abilities: What You Bring C laims Leadership Experience - Proven background in a similar technical or managerial role. Professional Progression - Progress toward ACILA/FCILA or equivalent is preferred. People Skills - Outstanding communication, influence, and relationship-building ability. High-Net-Worth & Property Expertise - Strong track record in general property adjusting and HNW claims. Major Loss Exposure - Experience with major losses is a strong advantage. Resilience & Adaptability - Comfortable under pressure and able to pivot quickly as priorities shift. Full UK Driving Licence - Clean and valid. Why This Role Matters You'll be the technical backbone of the MCL team - the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast-moving environment and love shaping high-performing teams, this role gives you the platform to make a real impact.

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