Shift Leader

Responsibilities

• Operational
• Open and close service areas, receive deliveries, issue floats, cash up and complete all relevant records
• Ensure food and beverages are fully stocked, attractively presented and displayed in a clean environment
• Operate the till accurately, handling cash and card payments
• Prepare and deliver catering for corporate events as required
• Ensure correct use of the EPOS system and support catering CSAs
• Communicate effectively across catering, customer service and other departments
• Customer Service
• Deliver excellent customer service to MAC visitors and staff
• Handle complaints and escalate unresolved issues to the Duty Manager
• Monitor product quality and report issues to the Catering Manager
• Monitor customer behaviour and report any concerns to Duty Managers
• Staff Management
• Direct and support catering staff throughout the shift
• Act as first point of contact for staff queries and issues
• Assist with induction and ongoing training
• Support staff scheduling and ensure uniform standards are upheld
• Help maintain high morale across service areas
• Health & Safety
• Maintain accurate HACCP, COSHH and all compliance documentation
• Ensure hygiene, cleanliness and H&S standards are upheld
• Rotate, label and store stock in line with food hygiene procedures
• Act as Fire Marshall during evacuations
• Follow all Environmental Health, Weights and Measures, and personal hygiene requirements
• Other
• Support cross-departmental working and MAC's policies, procedures and environmental goals
• Undertake any other reasonable duties as required
• Equal Opportunities & Diversity
• MAC is committed to an inclusive environment where people of all backgrounds feel valued and empowered. We ensure recruitment and promotion processes are fair and open to all.
• Person Specification
• Essential:
• Experience in a busy restaurant or bar
• Cash handling and EPOS experience
• Basic food hygiene knowledge
• Able to work under pressure, multitask and delegate effectively
• Excellent communication skills; friendly, reliable and hardworking
• Flexible - evenings, weekends and Bank Holidays required
• Desirable:
• Food Hygiene Level 2 (training available)
• Experience in a multifunctional venue
• Supervisory experience and previous cashing up
• Knowledge of H&S, Food Safety and Licensing laws
• Barista and/or bar experience
• Interest in hospitality trends and the arts
• How to Apply
• Apply via the Hireful application system, answering all questions. We encourage you to write your application in your own words.
• Deadline: Midnight, 1 July 2026. Applications assessed on a rolling basis - apply early as we may close the vacancy sooner.
• Shortlisted candidates will be notified before the deadline. Late applications will not be considered.
• REF-229 059

Additional Information

Midlands Arts Centre (MAC) is an exciting arts centre offering free exhibitions, theatre, music, cinema and comedy, plus creative learning activities. Well-loved and well used, it's a relaxed, friendly place attracting a diverse mix of visitors. We are recruiting a Shift Leader to join our busy Catering department on a variable hours contract. Please note: this role includes evenings and weekends. Job Purpose To ensure the smooth running of the restaurant and other service areas, supporting the management team to deliver a great customer experience across the restaurant, express kiosk, bar, and events/conference spaces.

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