Trilingual Senior Support Engineer

Requirements

• Providing technical configuration and, in some cases, programming as required.
• Providing process, data and object modeling in a variety of application and database environments.
• Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Providing technical architecture leadership, analysis, design, development, and enhancement.
• Maintaining your expertise in industry leading contact center technologies.
• Presenting a professional image in conduct, attitude and attire.
• Assisting with the development of client information management standards and evaluation of technology trends.
• Contributing to business area assessment, user needs analysis and business systems design.
• Assisting with comprehensive cost/benefit analysis and preparation of business cases for
• Qualification.
• Contact Center software solution experience (+5 years)
• Software Implementation +5 years professional services experience
• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis
• Expert Services: deep skills in specialized technical & functional areas
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
• Programing logic, and REST API experience.
• AWS knowledge and SQL
• Mandatory fluency in verbal and written Spanish and English, and at least an intermediate level in Brazilian Portuguese

Additional Information

Sutherland is looking for a professional services engineer to work at NICE. Professional Service Engineers are the customer-facing solution experts that work in tandem with the sales experts to make the go-live of a new clients account a seamless, exact, and surprisingly effortless. The main goal of the Professional Service Engineer is to create and implement the software that the client and sales agent have identified as their business solution.

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Company Intel

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