IT Business Analyst

Responsibilities

• Support all aspects of the software configuration cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
• Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
• Support User Acceptance Testing (UAT) activities
• Enter & track support requests ensuring their completion
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology
• Understand the capabilities and application of ICF's IT systems to deliver solutions for clients
• Train users on IT systems and assist in troubleshooting issues
• What we need you to have (minimum qualifications):
• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field (or equivalent experience)
• 2+ years of experience supporting business analysis, IT systems, or software development projects, including requirements gathering, system design, testing, and developing system documentation such as requirements, use cases, process flows, or test scripts or related work experience
• What we would like you to have:
• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
• Experience with issue tracking and document management tools such as JIRA and SharePoint
• Understanding of relational databases
• Professional Skills:
• Strong analytical and organizational skills
• Demonstrated consulting experience with emphasis on customer service
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
• Excellent verbal, written, and consulting skills
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
• Working at ICF
• ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
• We will consider for employment qualified applicants with arrest and conviction records.
• Read more about workplace discrimination righ t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
• Candidate AI Usage Policy
• However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccomm

Benefits

Additional Information

IT Business Analyst Location: US based; Remote -Must reside in the Pacific Time Zone Ready to make a difference? ICF is seeking an IT Business Analyst to work within a dynamic and innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software configuration cycle and be responsible for system data integration with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!)

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