Application Support Analyst
ExternalS$90K–S$101K/yrFull-timeUnknown2d ago
Information Technology
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Responsibilities
- Provide end to end SWIFT SME support for BAU, incidents, and changes.
- Own SWIFT infrastructure and application administration(Alliance Access / Gateway / AMH as applicable).
- Support SWIFT Alliance Cloud migration, cutover, and hypercare.
- Ensure compliance with SWIFT CSP controls, audits, and attestations.
- Coordinate with Infra, Security, Network, Vendors, and Business teams.
- Support future API based SWIFT initiatives and modernization roadmap.
- Maintain runbooks, SOPs, and operational documentation.
- Detailed Job Description:
- Provide end to end SWIFT platform support covering BAU operations, incident management, and production stability.
- Act as the primary SWIFT subject matter expert for Alliance Access, Alliance Gateway, and associated components.
- Support the ongoing migration from on premise SWIFT infrastructure to SWIFT Alliance Cloud, including readiness checks, cutover activities, and post go live support.
- Ensure adherence to SWIFT CSP requirements and support all internal and external regulatory audits and attestations.
- Coordinate closely with infrastructure, security, network, compliance, vendors, and business stakeholders to manage changes and resolve issues.
- Support change and release management activities, including deployment planning and risk assessment.
- Participate in future SWIFT modernization initiatives, including API based SWIFT integration planned from 2027 onwards.
- Maintain and update operational documentation, SOPs, runbooks, and knowledge repositories.
- Hands on experience with Alliance Access, Alliance Gateway, SWIFTNet
- Experience in cloud or hybrid SWIFT deployments preferred
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Company Intel
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