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Customer Loyalty Specialist

External
agoc logoAgoc · Warrendale, PA
Full-timeOn-siteToday
Negotiation
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About the role

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.

Responsibilities

  • Engage with customers who are considering cancellation to retain their accounts through tailored solutions.
  • Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.
  • Reaffirm the value of Guardian services through consultative conversations.
  • Resolve customer issues efficiently and follow up to ensure complete satisfaction.
  • Handle escalated concerns with empathy and professionalism.
  • Assist customers in relocating their Guardian services with ease and professionalism.
  • Promote upgrades, additional products, and enhanced service options for existing customers.
  • Recommend solutions that align with customer needs and company offerings.
  • Proactively reach out to customers to strengthen relationships and improve retention.

Requirements

  • Proven problem-solving and negotiation skills.
  • Ability to assess customer needs and recommend relevant products and services.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
  • Knowledge of sales tactics is a plus.
  • Preferred 1 year experience in customer service, retention, or inside sales.
  • For immediate consideration, all qualified candidates should apply now!
  • Guardian Protection is an Equal Opportunity Employer.

Benefits

Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.Hours of Operation: Open Monday - Friday 8am - 8pmClosed on Saturdays and Sundays and all major holidaysGenerous paid time off (PTO)Complimentary access to our on-site gymDental insuranceVision insurance401(k)Paid time off

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