Regulatory Reporting Solutions, Senior Operations Associate

About the role

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE PROFILE: LSEG's Regulatory Reporting Solutions (RRS) is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with their obligations to report their transactions on a timely and accurate basis. We also provide several ancillary services to ensure the accuracy and completeness of their reporting (e.g. reconciliations, data solutions). The Senior Operations Associate role sits within the RRS Operations team and plays a critical role in ensuring the robustness, scalability and continuous improvement of our operational processes. In addition to supporting day‑to‑day service delivery, you will take on increased ownership of processes, controls and stakeholder relationships. You will work closely with colleagues across Client Services, Professional Services, Client Implementations, Customer Success, Technology, Sales and Product to support the day‑to‑day delivery of our services. This role is essential to ensuring all operational activities follow established processes, controls and regulatory expectations, with a strong focus on operational risk management. ROLE SUMMARY: We are seeking a highly motivated and experienced Senior Operations Associate to join our Regulatory Reporting Solutions Operations team. In this role you will act as a key contact for operational matters, ensuring high-quality service delivery and strict adherence to processes and controls. Success in this role requires strong stakeholder management, a proactive and risk aware mindset, the ability to navigate complexity and a drive to enhance operational processes and frameworks.

Responsibilities

• Overseeing and contributing to day-to-day operational processes across multiple regulatory reporting services, ensuring consistent delivery and service quality.
• Driving operational excellence, by actively monitoring controls, identifying risks and implementing improvements.
• Building strong relationships with our Client Services, Professional Services and Client Implementations teams.
• Working with technology support functions and various business units - Sales, Product, PMO and COO teams.
• Acting as the senior point of contact for operational requests and client-related operational queries.
• Ensuring customers receive a positive, high-quality service experience.
• Working closely with internal and external stakeholders to troubleshoot and resolve issues efficiently.
• Additional Responsibilities:
• Support the build‑out of offshore capability by embedding new processes, adopting standardised workflows and providing ongoing oversight.
• Partnering with Operations Managers to ensure smooth handovers, consistent service levels, performance tracking and delivery against KPIs.
• Lea

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