Phone Based Technical Support Engineer

Responsibilities

• Promotes Life Science Solutions values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
• Directly/indirectly communicates with Life Science Solutions customers and distributors worldwide regarding product failures and complaints via telephone, fax, and email.
• Document customer communication and root cause analysis. Manage open events to ensure customer satisfaction.
• Works with outside service and distribution partners for support of products both in and out of warranty.
• Provide assistance and guidance to Level 1 technicians.
• Other duties/responsibilities and projects as assigned (i.e. product updates).

Requirements

• Relative Work Experience : 3-5 years related work experience (technical service, refrigeration (Cascade a plus), electronics).
• Education : High school diploma (AS/BS in EET, MET or other technical discipline preferred).
• Certifications / Licenses : None required.
• Computer Systems / Software : Proficient in Microsoft Office Suite. FourthShift and Microsoft CRM preferred.
• Key Competencies : Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
• Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
• Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
• Ability to promote and identify process improvements in the work environment, actively seeking to make things better.
• Ability to actively partner with Level 1 Techs to provide them with pertinent information, techniques, instruction, feedback and encouragement to maximize their success on the job.
• Annual Base Salary Range or Hourly Base Pay Range:
• $47,310.00 - $66,465.00 Compensation Type:
• Exception Hourly Incentive Eligible:
• No Sales Commission Eligible:
• No
• Thrive at work and at home:
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wel

Benefits

Additional Information

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

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