Staff Product Designer (Experience & Engagement)
External
Coinbase · US$207K–$244K/yrFull-timeRemoteToday
GoProduct Design
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About the role
Lead end-to-end design for Coinbase's CX products (Help Center, Chatbot, Voicebot, in-app Concierge). Define AI-powered support UX, build reusable pattern libraries, drive MVPs and future-state concepts, partner with product/engineering/operations, translate Concierge revenue goals into experience, and generate insights from customers and agents to improve automation and satisfaction.
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