Director, Executive & Internal Communications

Responsibilities

• Executive Communications Leadership
• Serve as a trusted advisor and strategic partner to senior executives, helping shape their voice, narrative, and presence internally and externally.
• Lead development of high-impact executive communications including All Hands, senior leadership forums, keynotes, major announcements, and thought leadership.
• Partner with executives to translate business strategy into clear, compelling, and authentic messaging.
• Elevate executive visibility and consistency through disciplined narrative planning and storytelling.
• Internal Communications & Employee Engagement
• Own and evolve Sprinklr's internal communications strategy-ensuring alignment with business priorities and cultural transformation.
• Design and manage a multi-channel internal communications ecosystem, optimizing channel use based on audience, purpose, and impact.
• Develop clear, engaging content that drives understanding of strategy, reinforces priorities, and builds employee confidence and alignment.
• Champion two-way communication-ensuring employee feedback loops are embedded and actionable.
• Narrative & Content Strategy
• Working closely with External Communications, refine e xecutive narrative frameworks that connect product innovation, customer value, and company strategy.
• Ensure consistency of messaging across executive communications, internal channels, and key moments.
• Drive proactive storytelling that positions Sprinklr's leadership as credible, differentiated, and forward-looking.
• Strategic Programs & Planning
• Build and operationalize annual and quarterly communications plans tied to company priorities.
• Establish clear KPIs and measurement frameworks to track effectiveness, engagement, and reach.
• Lead high-stakes communications initiatives including transformation milestones, organizational changes, and major announcements.
• Identify and implement AI workflows and a gents to improve productivity and efficiency
• Partner closely with External Comms , Brand, Digital, HR, Product Marketing, and Field teams to ensure coordinated execution.
• Team Leadership & Collaboration
• Lead and mentor a high-performing communications team and agency partners as needed.
• Act as a strong cross-functional collaborator-earning trust and influence across executive and functional leadership.
• Bring a clear point of view while remaining pragmatic, adaptable, and solutions-oriented .
• What Success Looks Like
• Executive voices are clear, consistent, and impactful-driving confidence internally and credibility externally.
• Employees have a strong understanding of strategy and feel informed, engaged, and aligned.
• Internal communications are proactive, integrated, and data-driven-not reactive or fragmented.
• Sprinklr's narrative is cohesive, differentiated, and consistently reinforced across leadership moments.
• Communications is viewed as a strategic partner to the business-not a support function.

Requirements

• 8-10 years of progressive experience in strategic, corporate, or executive communications roles.
• Experience in SaaS, technology, and/or publicly traded companies strongly preferred.
• Proven track record supporting senior executives (C-suite or equivalent) in high-visibility environments , and supporting the visibility and credibili

Additional Information

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Role Overview We are seeking a Director, Executive and Internal Communications to lead and evolve our Executive Communications and Internal Relations programs. This is a high-impact role at the center of Sprinklr's narrative-shaping how our leadership communicates, how our employees connect to our strategy, and how our story shows up across the enterprise and into the market . This leader will bring clarity, consistency, and energy to our executive voice while building a modern, AI-enabled, data-driven internal communications ecosystem that drives alignment, engagement, and trust. The right candidate is both a strategist and operator-someone with a strong POV, forward -thinking instincts, a deep curiosity about and willingness to experiment with AI, and a track record of elevating leaders and organizations through communications.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Sprinklr? Share your experience