Global Head of Solutions Engineering

Responsibilities

• Leadership & Team Development
• Build, lead, and scale a global team of high-impact Solutions Engineers with a strong culture of accountability, curiosity, and continuous learning
• Define clear career paths, performance metrics, and development plans for SEs at every stage
• Inspire a self-learning culture where engineers proactively share knowledge-written and verbal-across the organization
• Establish onboarding, certification, and enablement programs that accelerate time-to-impact
• Customer & Technical Excellence
• Own technical discovery, solution design, demos, and onboarding across enterprise customers
• Translate customer needs into clear, actionable technical requirements for Product and Engineering teams
• Ensure solutions align tightly to customer outcomes, value realization, and long-term success
• Deliver compelling technical narratives tailored to industry-specific use cases and buyer personas
• Go-To-Market & Cross-Functional Partnership
• Partner with Sales, Product, Marketing, and Customer Success to define and execute GTM strategy
• Support strategic and executive-level sales opportunities, including complex solution design and RFPs
• Build repeatable demo frameworks, partner enablement programs, and best-in-class technical assets
• Drive technical strategy aligned to revenue goals, pipeline conversion, and customer satisfaction metrics
• And other duties assigned.

Requirements

• Experience & Background
• 10+ years in senior technical pre-sales, solutions engineering, or solutions architecture roles within Enterprise SaaS, with 2 years of recent hands-on experience working alongside your team.
• Proven experience building and scaling pre-sales or SE organizations in high-growth environments
• Bachelor's degree in a technical discipline (Computer Science, Networking, IT, Cybersecurity, Systems Engineering, or related)
• Prior experience in technical support engineering or IT roles (professional or internship experience accepted)
• Technical Expertise
• Strong understanding of networking fundamentals: HTTP/HTTPS, TLS, TCP/IP, DNS, NAT, DHCP, VLANs, firewalls, PoE, Ethernet, and wireless (802.11)
• Experience working with Linux environments, APIs, and scripting or programming languages (Python preferred)
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences
• Leadership Traits
• Customer-first mindset with a bias toward action and outcomes
• Exceptional problem-solving skills and attention to detail
• Comfortable operating in fast-paced, ambiguous environments
• Industry certifications are a plus (CCNA/CCNP, CWNA, Security+, Network+, CEH, MCSE, etc.)
• ✍️ Hiring Philosophy
• We spend a lot of time building best-in-class products since we believ

Benefits

Additional Information

Lumana is on a mission to empower organizations by unlocking the value of their visual data - not just record the world, but to actually understand it and extract meaningful insights. Our AI video security platform delivers unmatched visibility and control, helping customers enhance security and safety, streamline operations, and respond instantly when it matters most. Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video security companies and recently raised the largest Series A within our industry. We've built the most intelligent video security solution on the market - one that sees what matters , acts fast, and prevents what used to be inevitable. At Lumana, teams are small, dynamic, and trusted to lead. We think big, move fast, and execute like owners - because we are. Your impact here won't be filtered. It will be visible, lasting, and real. Position Description The Global Head of Solutions Engineering is a strategic, customer-obsessed leader responsible for building, mentoring, and scaling a world-class Solutions Engineering organization. This role owns the technical customer journey end-to-end-from first demo through onboarding and post-sales success-while partnering closely with Sales, Product, Engineering, and Customer Support. This is a hands-on leadership role for someone who can operate at altitude while still rolling up their sleeves. You'll set the technical vision, define best practices, and build a high-performance SE team that delivers differentiated value, accelerates revenue, and creates long-term customer advocates. At Lumana, Solutions Engineers don't just support sales-they own pre and post sales activities. Compensation & Leveling We are hiring at the Manager or Director level, with scope and leveling calibrated to the individual's experience, leadership impact, and near-term business priorities. GHSE I / GHSE II Base Salary: $150,000-$220,000 Variable Compensation: 20-30% Total On-Target Earnings: $180,000-$280,000, depending on level and experience Location & Travel This is a remote role in the U.S., with up to 70% travel for team support and some international.

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