Admissions Coordinator

Requirements

• Experience in a customer-facing role where excellent service has been a priority.
• Excellent written and spoken English.
• Strong digital literacy and confidence using databases and CRM systems and Google Workspace or similar suite.
• Excellent administrative and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience within education or admissions would be advantageous but is not essential.
• Success in this role
• Families consistently receive a welcoming, professional and responsive admissions experience.
• Accurate and timely management of enquiries and applications.
• Strong collaboration with colleagues across the school.
• High standards of data quality and administrative accuracy.
• A positive contribution to the continuous improvement of the admissions function.
• Other duties
• The Admissions Coordinator may be required to undertake other duties that are reasonably consistent with the nature and level of the role.
• The post holder will occasionally be required to support events or activities outside normal office hours.
• Additional duties as well as working outside of office hours should be authorised by the Advancement Director.

Additional Information

Reports to: Advancement Director Purpose: The Admissions Coordinator plays a key role in creating an outstanding first impression of Stockholm International School. As the primary point of contact for many prospective families, the Admissions Coordinator provides a welcoming, responsive and professional admissions experience, guiding families from initial enquiry through to enrolment. Working closely with colleagues across the school, the role coordinates the day-to-day admissions process, ensuring enquiries and applications are managed efficiently, accurately and with exceptional attention to detail. The Admissions Coordinator contributes to the school's enrolment objectives by delivering a consistently high standard of customer service while maintaining accurate admissions records and supporting the smooth operation of the admissions function. Key areas of responsibility Family experience Act as the primary point of contact for assigned prospective families throughout the admissions process. Build positive, professional relationships with families, providing timely, accurate and personalised support. Conduct school tours and present the school in a warm, engaging and professional manner. Respond to enquiries promptly and ensure every interaction reflects the school's values and commitment to exceptional service. Admissions coordination Coordinate enquiries and applications from initial enquiry through to enrolment. Ensure applications are complete and all required documentation has been received. Coordinate admissions assessments and liaise with relevant academic colleagues throughout the review process. Communicate admissions decisions and next steps to families following established school procedures. Support enrolment activities to ensure a smooth transition for new students and their families. Admissions systems and administration Maintain accurate and up-to-date records within the school's admissions and CRM systems. Ensure applicant information is complete, accurate and maintained to a high standard. Prepare routine admissions documentation and correspondence. Prepare and issue admissions, enrolment and student documentation, including enrolment confirmations, transcripts, certificates and other official documentation, ensuring accuracy and timely delivery. Contribute to the effective administration of the admissions function. Collaboration Work collaboratively with colleagues across the school to ensure an excellent experience for prospective and newly enrolled families. Support admissions events and other enrolment-related activities as required. Contribute positively to the continuous improvement of admissions processes and the overall family experience. Person specification Personal qualities The successful candidate will demonstrate: A genuine passion for delivering exceptional customer service. Excellent interpersonal skills and the ability to build trust quickly. Outstanding listening skills, empathy and cultural sensitivity. Excellent judgement, professionalism and discretion. High levels of integrity and respect for confidentiality. Strong organisational skills and excellent attention to detail. Confidence in managing multiple priorities while maintaining accuracy. A collaborative and positive approach to working with colleagues. A willingness to learn, embrace change and continuously improve.

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