Workplace Coordinator

About the role

The Workplace Services Team provide a first-class workspace with the tech and tools to ensure a happy, healthy and safe environment for all colleagues to do their best work. We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands. Maintain a best-in-class workplace environment, ensuring services run efficiently and smoothly Act as a professional first point of contact for employees, visitors, and stakeholders Conduct daily health & safety and housekeeping inspections, escalating risks and issues Coordinate meeting room setups and ensure office spaces are clean, functional, and well-stocked Manage office supplies, kitchen provisions, and catering arrangements Track and maintain GSMA assets, ensuring accurate records, stock control, and lifecycle management Oversee incoming/outgoing post, deliveries, courier bookings, and storage/archiving processes Coordinate with suppliers, contractors, and building management teams Support planned and preventative maintenance activities Assist with workspace improvements, workplace projects, and company-wide events Produce and maintain workplace signage and communications Support onboarding and induction processes including workspace setup, access passes, and lockers Manage office security assets such as passes and keys, maintaining accurate records Collect and report facilities and workplace data, including utilisation metrics Assist with furniture moves and office reconfigurations in line with health & safety guidelines Act as a First Aider and Fire Warden (training provided) Promote sustainability by prioritising environmentally responsible suppliers and processes Travel to global offices as required About You Maintain a best-in-class workplace environment, ensuring services run efficiently and smoothly Act as a professional first point of contact for employees, visitors, and stakeholders Conduct daily health & safety and housekeeping inspections, escalating risks and issues Coordinate meeting room setups and ensure office spaces are clean, functional, and well-stocked Manage office supplies, kitchen provisions, and catering arrangements Track and maintain GSMA assets, ensuring accurate records, stock control, and lifecycle management Oversee incoming/outgoing post, deliveries, courier bookings, and storage/archiving processes Coordinate with suppliers, contractors, and building management teams Support planned and preventative maintenance activities Assist with workspace improvements, workplace projects, and company-wide events Produce and maintain workplace signage and communications Support onboarding and induction processes including workspace setup, access passes, and lockers Manage office security assets such as passes and keys, maintaining accurate records Collect and report facilities and workplace data, including utilisation metrics Assist with furniture moves and office reconfigurations in line with health & safety guidelines Act as a First Aider and Fire Warden (training provided) Promote sustainability by prioritising environmentally responsible suppliers and processes About your Skills Communication - you will communicate clearly and professionally with GSMA colleagues, external contractors, and suppliers, ensuring requests, updates, and issues are understood and responded to promptly. Teamwork - you will work collaboratively with colleagues across departments, supporting workplace needs and contributing to a best in class workplace experience. Diplomacy - you will handle complaints or service issues sensitively and professionally, balancing organisational needs with user expectations while maintaining positive relationships. Analysis - you will demonstrate strong attention to detail by carrying out regular inspections and daily checks, identifying issues or inconsistenci

Benefits

Additional Information

Department: Corporate Services Team: Workplace Services Location: London (full time in the office, 5 days a week - Monday to Friday) Position type: Contract with the scope to go permanent What the hiring manager says We're looking for someone who is passionate about enhancing the workplace experience and has a keen eye for detail. If you're someone who enjoys bringing people together, implementing innovative solutions, and making a real impact on employee engagement and satisfaction, then this might be the perfect role for you. You'll be at the forefront of ensuring that our workplace is not just a physical space, but a thriving ecosystem where our employees can do their best work. You'll oversee everything from facilities management to colleague well-being and engagement initiatives, all with the goal of creating an environment that promotes productivity and collaboration. Ryan Millard, Workplace Experience Business Partner

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