Technical Business Analyst (Payments) - 12 month FTC

About the role

Location: Remote Salary: Up to £48,000 About us At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of working in schools where being challenged doesn't mean being overworked. A future where data steers progress, without overwhelming staff. And where everyone working in a school is reminded of what inspired them to get into education in the first place, every day. Our School Management Tools are already making a difference in over 12,000 schools. Giving time and power back to staff; turning data into clear, actionable insights; and supporting happier workdays for over 350,000 hardworking people. At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn. About the role Arbor MIS helps over 12,000 schools across the UK to manage everything from attendance and assessment, to clubs and trips and timetabling. It plays a fundamental role in supporting our mission of transforming the way that schools work, by taking away traditional school admin work and giving staff back the time to focus on what matters most, their students. We are looking for an analytical, empathetic and highly collaborative Technical Business Analyst to join our Payments product team. Arbor Payments enables schools to go fully cashless, managing bookings and payments for clubs, trips, meals and their online school shop. As a Technical Business Analyst, you will work alongside a Senior Product Manager to scope, refine and deliver the product roadmap. We'll expect you to build a deep understanding of user needs and the market landscape, which will underpin your decision making. In our experience, no two Product people are the same. We aim to complement each other's strengths and weaknesses, to help each other learn and grow, and to succeed together. We want to hire people who aren't exactly like us. And we want to shape our roles to match the people who want to work here. So don't worry if you don't exactly fit our description - if you're excited about this role, we want to meet you! Core responsibilities Collaborate with the Payments Senior Product Manager to shape, challenge and deliver a strategic product roadmap aligned with company goals Define problems and hypotheses based on customer needs and feedback, ensuring alignment with the product strategy. Work with Engineering and Product Design to identify assumptions, risks and validate feasibility of potential solutions Support the Payments Senior Product Manager in planning and coordinating the delivery of product development, through iterative sprint cycles and regular team ceremonies Decompose high-level product initiatives into detailed user stories, functional specifications and acceptance criteria Define detailed business rules, data validations, and error-handling scenarios to ensure robust technical solutions Document current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team Collaborate with security and compliance stakeholders to ensure product requirements meet data protection regulations and payment security frameworks (e.g. PCI compliance) Proactively identify, track and manage technical cross-team dependencies that could impact the product roadmap Use data-driven iteration and testing to measure impact and inform adjustments. Act as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behaviour queries and high-priority customer issues. Partner with the Payments Senior Product Manager to prioritise support work, ensuring the resolution of bugs, maintenance and technical debt is balanced against strategic roadmap delivery. Champion a user-centric approach using feedback, metrics, and research to inform product decisions. Proactively communicate with stakeholders on milestones, progress, and adjustments to your plans. Foster collaboration, communication, and a culture of shared learning within the team and across departments. About you We're looking for a clear communicator who can map out complex problems and turn them into meaningful solutions with your engineering team. Beyond that, we'd love to see: Proven experience working in a technical business analysis role, with cross-functional teams, including engineering, design, and customer success. Experience working on complex technical requirements across multiple domains Comfortable working with remote teams. Passion for building user-centric products that make a difference. Ability to effectively leverage data and metrics to make informed decisions Exemplary communication skills; ability to persuade and provide compelling rationale for decisions Proven experience working on payments products Experience i

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