VIP Account Manager

About the role

If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA , Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY , Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move! Why Skillz Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world. Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more. Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more. Time off: We offer competitive paid time off (PTO) & company holidays to help you recharge and pursue your passions. Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free breakfast and catered lunches, snacks, a full-size gym with showers, commuter benefits, insurance, team bonding events and many more. Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, CNBC 's Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more. Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth.

Responsibilities

• Cultivate meaningful relationships with our most valued players, serving as their trusted consultant and advocate in their gaming experience.
• Utilize advanced dashboards driven by data science models to precisely target and engage with VIP players, ensuring the most relevant interactions.
• Drive growth in NGR (Net Gaming Revenue) percentage for the VIP player base, surpassing predefined targets while reducing VIP churn and maintaining a strong retention rate.
• Possess an in-depth understanding of our VIP player base, including their preferences, engagement patterns, and monetization behaviors.
• Demonstrate exceptional communication and presentation skills, fostering high-level relationships with our dedicated VIP base across various channels.
• Maintain a profound knowledge and enthusiasm for Skillz games, facilitating product-driven focus calls and hosting/attending in-person focus groups with VIP players.
• Be available for occasional weekend work to support your VIP book of business. Anticipation of future travel as well.
• Collaborate closely with Marketing, Product, and User Acquisition teams to leverage insights from the VIP player base, driving product enhancements and organizational change.
• Monitor individual player performance metrics to ensure timely and relevant incentives are extended in alignment with business objectives.
• Actively seek and incorporate player feedback, advocating for their needs to inform strategic decisions and drive continuous improvement.
• Key Competencies
• Excellent verbal and written communication - Ability to communicate internally and externally, modifying tone to fit the situation as needed.
• Self-Motivated - Takes initiative on tasks and drives them to completion.
• Creative Problem Solver - Develops and applies unique solutions to unique challenges.
• Organized - Experienced project manager with proven ability to coordinate cross-functional initiatives.
• Culture Fit - Believes in the Skillz mission and is committed to success.

Requirements

• 2+ years of experience as a digital VIP /Player Development/Account Manager/Executive host for a mobile game, igaming or sp

Benefits

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