Specialist, Field Monitoring - Technical Field Data

Responsibilities

• Customer Insight & Voice of Customer (VoC)
• Serve as a VoC quality expert, ensuring timely and accurate feedback loops into engineering
• Design and implement customer surveys and feedback frameworks to assess product satisfaction
• Analyze large volumes of unstructured data (social media, web forums, call center logs, customer verbatims) to identify key customer pain points and trends
• Field Issue Detection & Resolution
• Support end-to-end root cause analysis (RCA) of customer issues across full vehicle systems, including powertrain, high-voltage battery, and connected features
• Identify patterns in fleet data to enable early detection of emerging quality issues
• Drive faster resolution through data-driven insights and cross-functional collaboration
• Data Strategy & Analytics:
• Define and implement strategies for collecting, organizing, and analyzing large-scale connected vehicle data
• Partner with engineering teams to establish vehicle data policies, signal strategies, and telemetry requirements
• Perform advanced data analysis to correlate vehicle behavior, software versions, and customer-reported issues
• AI/ML & Advanced Analytics
• Develop and deploy AI/ML models for:
• Anomaly detection
• Failure prediction
• Sentiment analysis
• Leverage analytics to improve customer satisfaction, reliability, and warranty performance
• Data Management & Integration
• Act as the bridge between software-defined vehicle data policies and real-world engineering insights
• Ensure data pipelines are robust, accurate, and actionable
• Enable a VIN-level (Vehicle 360) view for comprehensive lifecycle traceability
• Cross-Functional Collaboration
• Work closely with:
• Vehicle engineering (hardware & software)
• Connected vehicle and app development teams
• Service, warranty, and customer support organizations
• Enhance data collection capabilities, user interfaces, and reporting standards across systems
• Location & Travel Expectations :
• This role will be based out of the Scout Motors location in Blythewood, South Carolina.
• This role requires In-Person Attendance: Daily / Mutually agreed with Manager
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf o

Benefits

Additional Information

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements - an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

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