Senior HR & Talent Acquisition Executive

About the role

We are looking for a hands-on Senior HR & Talent Acquisition Executive who is strong at hiring and comfortable working on the ground. This is not a desk-bound role. You will own recruitment for our F&B outlets and central kitchen, and support the day-to-day people matters that keep our teams running, across Lam's and Paperbakes. Lam's is a long-established Singapore local F&B brand, known for traditional local dishes including noodles and parchment-baked chicken. Paperbakes is our modern fast-casual concept focused on wholesome parchment-baked meals, fresh ingredients and a contemporary dining experience. As we grow, we want someone who can strengthen recruitment, improve staff stability, and build a more organised people-management foundation across our outlets and central kitchen.

Responsibilities

• Recruitment and manpower planning (your main focus)
• Own end-to-end hiring for outlet, kitchen, service and central kitchen roles, including full-time, part-time and casual manpower.
• Build and improve sourcing channels and shorten time-to-fill for frontline F&B roles.
• Partner with outlet managers and operations on manpower planning for new outlets, peak periods, resignations and replacements.
• Source, screen, shortlist and coordinate interviews, and follow up with candidates quickly.
• Field HR and outlet support
• Visit outlets and the central kitchen regularly to understand manpower and people issues on the ground.
• Act as a key contact between management, operations, outlet managers and frontline staff.
• Support managers on attendance, discipline, performance, conduct, scheduling and communication.
• Onboarding, training and retention
• Coordinate onboarding so new hires understand policies, expectations, outlet standards and reporting lines.
• Support orientation, training coordination and refresher briefings, and help improve retention.
• Employee relations and compliance
• Handle staff queries and basic employment matters; support counselling, disciplinary and performance discussions.
• Prepare or coordinate contracts, confirmation, transfer and warning letters, and maintain accurate HR records.
• Manage offboarding and exit clearance; support work pass applications, renewals and MOM documentation.
• Ensure HR practices align with Singapore employment regulations and MOM requirements.
• Payroll coordination
• Coordinate attendance, leave, claims, overtime, incentives and deductions, and verify documents before payroll.
• THE IDEAL CANDIDATE
• You will likely thrive in this role if you:
• Communicate naturally and respectfully with people of all ages and backgrounds, from kitchen crew and service staff to outlet managers and senior management.
• Enjoy being on the ground, building rapport and trust with staff while staying fair, firm and professional.
• Are a proactive hirer, comfortable sourcing and approaching strong candidates directly, including people currently employed elsewhere, rather than relying only on job advertisements.
• Use referrals, networks and frontline channels resourcefully to find good people quickly.
• Stay calm and discreet with sensitive staff matters, and follow through until issues are properly resolved.
• Are organised, hands-on and practical, and take ownership without needing close supervision.

Requirements

• At least 4 years in HR, people operations, or F&B / retail / hospitality operations with strong people management.
• A proven track record in hiring, especially frontline or high-volume F&B roles. Please share volumes hired, time-to-fill and the channels you used.
• Comfortable with a field-based role that requires regular outlet and central kitchen visits.
• Mature, firm, fair and able to handle sensitive staff matters confidentially.
• Practical and hands-on, able to follow through on issues and document properly.
• Basic understanding of Singapore employment practices and MOM requirements.
• Ability to speak Mandarin is an advantage but not essential, as the role involves communicating with Mandarin-speaking kitchen and service staff. The ability to speak other languages used by our teams is also welcome.
• Candidates from operations backgrounds with strong people-management and hiring experience are welcome to apply.
• THE PACKAGE
• Monthly salary $3,800 to $5,200, based on experience and suitability.
• Transport or mileage allowance for field travel.
• For candidates with stronger F&B HR or hiring experience who can support multiple outlets independently, the upper range applies.
• WORK ARRANGEMENT
• This is a field-based role. You will travel between Lam's outlets, Paperbakes outlets, the central kitchen, and the company office when needed.
• HOW TO APPLY
• Please send your resume with the following details:
• Current salary and expected salary.
• Notice period.

Additional Information

Senior HR & Talent Acquisition Executive Field-based, F&B, multi-outlet | Lam's & Paperbakes Recruitment, manpower planning and people operations across our outlets and central kitchen.

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