Industry Client Solutions Manager, LATAM - Marketplaces - São Paulo

About the role

We are looking for a Client Solutions Manager possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

• Being a Consultant to clients and internal stakeholders
• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help top clients link their marketing objectives to their business goals;
• Able to combine product developments, market landscape and competitor activities to give clients, agencies, and internal teams a holistic view of strategic next steps;
• Driving and facilitating the adoption of Pixels, MMPs and APIs where applicable;
• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions;
• Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward.
• Account Management, Campaign Management & Reporting
• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business;
• Sense check/challenge media plans and provide suggestions to set clients up for success;
• Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success;
• Own conversations around Always On and Performance objectives to support the Brand Partnerships team in revenue attainment;
• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits;
• Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers.
• Stakeholder Management & Revenue Impact
• Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts;
• Understanding the scope of various cross functional teams and whom to approach for what purpose;
• Pushing through product adoption, programs and packages built around specific company or market level priorities;
• Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies;
• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team;
• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings.

Requirements

• Minimum Qualification(s)
• 5+ years of experience in account management/client services roles in Apps/Leads;
• High written and oral proficiency in Portuguese and English is required due to frequent communications with stakeholders based in Portuguese-and-English-speaking markets;
• Experience in operating and managing performance campaigns;
• Experience managing performance advertisers with a deep understanding of their challenges;
• Proficient in campaign management, setting up and optimization;
• Ability to analyze data and identify insights to assess campaign performance;
• Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge.
• Preferred Qualification(s)
• Proactive attitude with excellent data analytical skills in Excel/PowerPoint;
• Ability to work in a dynamic and fast-paced environment;
• Willingness to take frequent business trips across LATAM regions.

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