Returns Coordinator

Responsibilities

• Returns Management
• Coordinate and process all Return Merchandise Authorizations (RMAs) with vendors.
• Review return requests for accuracy and compliance with vendor policies.
• Prepare shipping labels, packing lists, and documentation for returned materials.
• Track return shipments and follow up with vendors to ensure timely credit issuance.
• Maintain accurate records of all returns and related communications.
• Vendor & Purchasing Support
• Work directly with vendors to resolve discrepancies, shortages, overages, and damaged goods.
• Communicate credit status updates to Branch Operations, AP, and Purchasing.
• Assist Purchasing Specialists with product issues, pricing corrections, and return‑related inquiries.
• Monitor vendor performance trends related to returns and escalate recurring issues.
• Inventory & Documentation
• Ensure all returns are accurately logged into ERP systems (SAP/Mincron/Eclipse-customize as needed).
• Reconcile vendor credits with Accounts Payable and resolve mismatches.
• Support cycle counts and inventory adjustments related to returned products.
• Ensure compliance with company policies, safety guidelines, and inventory control procedures.
• Customer/Branch Support
• Provide branch teams with clear instructions for damaged, defective, or incorrect product returns.
• Serve as a point of contact for branch return questions or escalations.
• Partner with warehouse staff to ensure proper handling, packaging, and staging of return materials.

Requirements

• Required:
• 1-2 years of experience in purchasing, inventory, returns, or supply chain operations.
• Strong attention to detail and accuracy.
• Ability to communicate professionally with vendors and internal partners.
• Proficiency with ERP systems and Microsoft Office (Excel, Outlook).
• Strong problem‑solving and follow‑through skills.
• Preferred:
• Experience in electrical distribution or wholesale distribution environment.
• Familiarity with vendor return policies and RMA procedures.
• Knowledge of supply chain, purchasing, or inventory control processes.
• Key Competencies
• Organization & Time Management - Able to prioritize and manage multiple return cases.
• Communication Skills - Clear, professional, and responsive communication with vendors and teams.
• Problem Solving - Ability to investigate discrepancies and see issues through to resolution.
• Attention to Detail - Ensures accuracy with documentation, data entry, and credit tracking.
• Vendor Relations - Maintains positive, solution-oriented vendor interactions.
• Physical Requirements
• Ability to lift and move products up to 25-40 lbs as needed.
• Occasional warehouse work for inspecting, staging, or verifying return materials.
• Location: Salt Lake City
• Scheudle: 8:00am-4:30pm (Monday-Friday)
• Why work for Codale Electric Supply?
• Our Competitive Benefits?
• About Codale Electric and Sonepar USA

Additional Information

Be part of something bigger. At Codale Electric, we're proud of the role we've played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future. The Returns Coordinator - Purchasing is responsible for managing all product return activities, ensuring accuracy, timely processing, and strong vendor communication. This role supports the Purchasing team by coordinating RMAs, tracking vendor credits, resolving discrepancies, and maintaining accurate return documentation. The position plays a key role in reducing inventory shrinkage, improving vendor relationships, and supporting branch operations.

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