Manager, Centralized Operations

Responsibilities

• Leadership & Team Management
• Lead, manage, and develop a team of supervisors and analysts
• Set clear objectives and drive performance
• Coach and support career development
• Manage capacity and workload prioritisation
• Foster a collaborative team environment with open communication and honest feedback to ensure a strong team dynamic and engaged team members
• SWIFT Messaging & Payment Systems
• Strong working knowledge of SWIFT messaging standards
• Familiarity with the ISO 20022 migration
• Understanding of SWIFT connectivity setup, BIC/SWIFT code management, and message monitoring
• Experience with banking platforms and payment systems
• Operational Oversight
• Oversee end-to-end payments lifecycle
• Ensure accuracy, timeliness, and adherence to controls
• Maintain oversight of approvals and audit documentation
• Act as escalation point for payment issues
• Risk & Control Management
• Own and maintain control framework
• Ensure compliance with regulatory requirements
• Mitigate operational and financial risk
• Maintain segregation of duties
• Process Improvement & Change
• Drive automation and efficiency initiatives
• Implement best practices and standards
• Lead strategic and system enhancements
• Stakeholder Management
• Build internal and external relationships
• Communicate payment status and risks clearly
• Support client service delivery
• What you bring to the table:
• 5+ years' experience in payments or financial services
• Experience managing teams
• Strong understanding of payment processes and controls
• Experience with incident management, risk mitigation, and regulatory compliance in an operational environment
• Bachelor's degree in finance, Accounting, or Business
• Fluency in English Language (both verbal and written) essential
• Attributes we value:
• Excellent interpersonal and customer service skills
• Strong organizational and administrative skills
• Self-starter with the ability to independently manage multiple projects and deadlines
• Ability to multi-task, prioritize work and manage time to maximize efficiency and to meet strict deadlines
• Individual who takes initiative and ownership of assigned responsibilities
• Positive 'can do' attitude with excellent problem solving skills
• Detail-oriented
• Team player
• Flexible / Adaptable
• Strong oral and written communication skills
• Benefits you can expect:
• We are focused on ensuring a healthy work-life balance and offer a hybrid working model and flexible working hours.
• SEI is an Equal Opportunity Employer and so much more...
• AI Acceptable Use in the application and interview process:

Benefits

Additional Information

SEI Investments is a leading global provider of asset management and investment technology solutions. The company's innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective. Position Description: We are seeking an experienced Payments Manager to lead our Payments function, ensuring the accurate, timely, and secure execution of all payment activities across the business. This is a senior leadership role within Investment Operations, with full ownership of operational delivery, risk management, and team leadership. The successful candidate will play a key role in safeguarding cash movements, maintaining a robust control environment, and driving continuous process improvements.

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