Director, Agentic Product Transformation

About the role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description This is a rare opportunity to lead one of the most significant transformations in enterprise product management: the shift from traditional PM workflows to AI-agent-powered product delivery. Visa is building a multi-agent AI platform that automates and augments the core activities of product management - from discovery and prioritization through documentation, stakeholder alignment, and release. This role is the change leadership engine behind that platform: ensuring that hundreds of product managers across a global organization can embrace this new way of working with clarity, confidence, and measurable impact. This is not traditional change management. This is about helping experienced professionals evolve their craft - from individual product authors to directors of AI-powered workflows - and doing it at enterprise scale, fast. The right candidate isn't looking to execute an established playbook. They want to write a new one.

Responsibilities

• Drive Executive Alignment and Sponsorship Serve as the senior change leader accountable to SVP and EVP stakeholders. Shape the transformation narrative, secure sponsorship, and translate the agentic PM vision into language that resonates at every leadership level.
• Own the Transformation Narrative Craft and maintain the story of what this transformation is and why it matters. Help PMs understand that AI doesn't replace their judgment - it amplifies their impact. Drive understanding, engagement, and momentum across the organization.
• Measure and Accelerate Impact Establish a rigorous framework for measuring adoption and value realization. Track how time-to-insight, artifact quality, and team throughput change as agentic workflows take hold. Use data to continuously improve the transformation program.
• Orchestrate Cross-Functional Alignment Align Product, Technology, Legal, HR, and Risk around a coherent approach to the transformation. Manage dependencies, surface risks early, and ensure the program is executed sustainably across a complex, global organization.
• Why This Role
• Most transformation leaders inherit a playbook. This role requires building one.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Requirements

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ years of experience in product management, enterprise transformation, or organizational strategy, with at least 5 years at a senior leadership level
• Demonstrated track record leading large-scale organizational change or technology adoption programs
• Experience navigating complex, global, matrixed enterprise environments
• Hands-on experience with generative AI or agentic tools in a professional context
• Background in payments, fintech, or finan

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