RMT Coordinator

Responsibilities

• Handle drivers' requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer's guidelines.
• Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings.
• Secure agreed prices with the vendor to ensure the client is aware of the repair total.
• Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles.
• Handle and resolve drivers' complaints.
• Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed.
• Identify and escalate situations requiring attention.
• Communicate with colleagues and external partners to control direct / indirect costs.
• Drive continuous improvement and engage in action planning to improve operational effectiveness.
• Qualifications and skills:
• University degree will be considered as an asset
• At least 4-5 years of experience in automotive markets
• Very good command of English language, both verbal and written
• Organizational skills
• Be able to work in teams
• Customer oriented
• Why Ayvens?
• Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
• *ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Benefits

Additional Information

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems.

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