Website Onboarding Specialist

Responsibilities

• Conceptualize, use a consultative approach in creating high-quality, professional, hospitality websites for our customers through our in-house website builder
• Manage the website onboarding projects and service delivery timelines of multiple accounts
• Manage all records and upkeep all task management systems related to website service delivery
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call
• Collaborate with a team of website designers to deliver websites on time
• Assist with website service scoping or answer questions from potential customers
• Investigate website errors or support, research, and suggest website service improvements
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
• Use graphic design tools to create visual elements that are in line with our customers' branding
• Resourceful and can research and develop content to build websites quickly
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects
• Key Competencies include:
• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you
• You'll Succeed With:
• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection
• #LI-LT1
• What to Expect - Your Journey with Us

Benefits

Additional Information

What Makes Us Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 - but we're just getting started. Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist . We're looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist , you will make our company motto of "more reservations, happier guests" a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. Location: Remote Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time)

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