Sales Support Senior Specialist

About the role

Provide support for sales administration and transactional activities related to sales. Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams. Respond to customers in line with business requirements. Analyse various segments to sustain volumes and identify opportunities to increase share of wallet. Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs. Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues. Analyse customer feedback from multiple channels to identify improvement areas and implement solutions. Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management. Requirement Qualification: Graduate + Experience: 3-5 yrs. Skills: Fluent in English Customer Focus & Owning the customer Problem Solving Skills - Own the opportunity, - Detailed and result oriented - Low tolerance to delays - Problem solving, analytical and data skills - Data backed decision making, and tactical sales opportunity management Communication - Professional standard in grammar and though articulation. (Including Language capabilities) - Good Comprehension & Written Communication - Good Communication Skills - Ability to use positive and persuasive language Process Understanding - Ability to understand end to end processes. - Ability to conduct sales and service together - Adherence to process and SOPs - Attention to details, complete & error free documentation - Adapt and adhere to changes in process (SOP) / Systems - Ability to understand end to end processes Stakeholder Mgmt. - Language capabilities to cater to specific countries - Experience in direct Stakeholder interactions (Global) preferably

Benefits

Additional Information

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

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Company Intel

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