IT Systems Specialist (f/m/x)

Responsibilities

• System Administration and Maintenance:
• Administer and maintain core IT systems, including:
• Microsoft Entra (Azure AD) for identity and access management.
• Microsoft Intune and JAMF for device management.
• Microsoft Office 365 suite, including Exchange, Teams, SharePoint, and related tools.
• MS Defender for endpoint protection.
• Atlassian tools (e.g., Jira, Confluence) for collaboration and ticketing.
• Monitor system performance, apply updates, and ensure optimal uptime for critical IT services.
• Support and Troubleshooting:
• Provide 2nd and 3rd-level support for IT systems and infrastructure issues, resolving escalated incidents efficiently.
• Conduct root cause analysis for recurring issues and implement permanent fixes or system improvements.
• Collaborate with IT Support and Hardware teams to address complex technical challenges related to device management and access.
• Network Infrastructure:
• Support and maintain Cisco Meraki infrastructure (APs, switches, security appliances)
• Manage VPN access and ensure secure remote connectivity
• Troubleshoot network performance and connectivity issues
• Identity & Access Management:
• Support identity and access processes using Microsoft Entra (Azure AD)
• Implement and maintain:
• Multi-Factor Authentication (MFA)
• Conditional Access policies
• Role-Based Access Control (RBAC)
• Contribute to identity governance activities such as access reviews and user lifecycle management
• Automation & Configuration:
• Develop and maintain automation scripts (PowerShell, Bash, or Python) for routine tasks
• Support system configuration aligned with internal policies and operational needs
• Security and Compliance:
• Apply and maintain security best practices across IT systems and platforms
• Support adherence to internal policies and relevant compliance requirements
• Operate and monitor Microsoft security tools (e.g., Defender, Azure security features) to maintain system protection
• Documentation and Knowledge Sharing:
• Create and maintain comprehensive documentation for system configurations, processes, and troubleshooting procedures.
• Provide guidance and training to junior team members and IT Support staff on system usage and best practices.

Requirements

• Proven experience in a similar role, managing enterprise IT systems in a medium-to-large organization.
• Deep expertise in administering and supporting:
• Microsoft Entra (Azure AD) and hybrid identity solutions.
• Intune and JAMF for device management.
• Microsoft Office 365 administration and troubleshooting.
• MS Defender for endpoint security.
• Atlassian tools (Jira, Confluence) or similar platforms.
• Strong understanding of networking fundamentals, including IP addressing, DNS, VPNs, and firewalls (experience with Meraki is a plus).
• Scripting and automation experience (e.g., PowerShell, Bash, or Python) for task automation and system management.
• Excellent problem-solving skills, with a logical and methodical approach to diagnosing issues.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive and collaborative mindset, with a focus on continuous improvement and innovation.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator, or Jamf Certified Tech are strongly preferred.
• ITIL certification or experience with IT service management frameworks is an advantage.

Benefits

Additional Information

Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy-from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One +, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market. Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you create at Enpal will deliver clean electricity tomorrow and bring about lasting change in how we use energy.

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