Leader, LCR Strategy and Operations

About the role

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments. As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: Th e vacant Leader, LCR Strategy and Operations role will report to the Group Head, General Counsel and will work collaboratively with a close-knit team of sharp, solution-oriented lawyers, auditors and compliance professionals to oversee and advance departmental operations. You will oversee the strategic execution of the legal, internal audit and compliance team's operations at Canada's domestic debit card network, all the while gaining exposure to dynamic areas of legal, internal audit and compliance within the financial services and FinTech environment. This role combines legal operations expertise with strong people leadership to ensure alignment with organizational goals and continuous team development. You will have the ability to shape key operational improvement initiatives that enable the business and will be responsible for designing processes and systems to ensure efficient performance of the team. We are looking for a self-motivated, innovative, and responsible team player and leader, with demonstrated maturity, sound judgement and professionalism who can lead strategic and operational planning processes for the team, including a 3-year strategy, annual business planning, objective setting and tracking, and a team technology strategy. In addition, the Leader will provide strategic guidance and support to the leadership team and play a central role in managing the day-to-day operations of the LCR team, including financial management, technology management and strategy, LCR vendor management, knowledge management, business and operational planning. The LCR Strategy and Operations Leader will be a leader, facilitator and enabler of key projects, communications, reports and other activities that support the mandate of the LCR team. Interac requires someone with exceptional organizational and interpersonal skills.

Responsibilities

• Develop the team's strategy and annual work plans to formalize the build out of the operational function in the team and ensuring achievement of milestones and objectives
• Partner with IT and Vendor Management teams to develop and achieve a technology strategy and successfully implementing and managing technology solutions, including document management, contract lifecycle management, various tools, applications, licenses and subscriptions
• Support the leadership team in developing and maintaining a talent strategy, including recruitment, retention, on-boarding/off-boarding, new hire training, resource allocation employee engagement and organizing team-building events and meetings
• Ensure both the team's and organization's EDI goals are built into talent sourcing and pipeline strategies
• Drive and support team operational excellence, conduct research and provide education to the leadership team on best practices to improve overall operational effectiveness
• Optimize operational effectiveness by identifying opportunities for greater efficiency and implementing practices, tools and technology to improve workflows and processes
• Lead strategic and operational planning processes for the team, including annual business planning, objective-setting and developing the team's technology strategy
• Create data and metrics to enhance reporting capabilities that demonstrate value, measure progress and provide insights into opportunities for improved effectiveness, and better-informed decision-making
• Oversee project planning to ensure successful implementation of team-sponsored projects through effective management of stakeholders, timelines, budgets and resources
• Successfully collaborate and align with business partners on cross-functional initiatives and provide required team responses on organization-wide initiatives such as cost reporting, business continuity planning and coordination of responses to internal and external auditing requests.
• Design and implement processes and procedures to improve workflow management, create efficiencies and advance departmental strategies
• Facilitate training and enablement sessions for team members to ensure effective adoption of new technology and processes
• Develop the legal team's external counsel program a

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