Telemarketing Executive

About the role

We are looking for a Telemarketer to support outbound calling activities for our company's services. The role focuses on engaging leads provided by the company , clearly explaining our service offerings, collecting relevant information, and maintaining accurate call records - while handling sensitive information professionally and ethically. This role suits individuals who are comfortable on the phone, structured in documentation, and disciplined with data confidentiality .

Responsibilities

• Outbound Calling & Engagement
• Conduct outbound calls to leads provided by the company
• Use approved call scripts to introduce and explain company services clearly
• Engage prospects professionally and address basic queries regarding services
• Escalate qualified leads or enquiries to the relevant internal team
• Product & Service Understanding
• Develop a clear understanding of company services in order to explain them accurately
• Be able to describe service scope, value proposition, and next steps confidently
• Stay aligned with updated scripts, offerings, and messaging
• Information Collection & Documentation
• Record call outcomes, notes, and lead information accurately in CRM or tracking systems
• Gather required information during calls in a structured manner
• Ensure data captured is complete, accurate, and relevant for follow-up
• Data Protection & Integrity
• Handle all personal and sensitive information with strict confidentiality and integrity
• Comply with PDPA requirements and internal data protection policies
• Follow ethical calling practices and avoid misrepresentation

Requirements

• Experience & Skills
• Prior experience in telemarketing, call centre, sales support, or customer outreach preferred
• Strong verbal communication skills and phone confidence
• Able to follow scripts while sounding natural and professional
• Work Ethic & Attributes
• Detail-oriented and disciplined in documentation
• Comfortable with repetitive calling and structured workflows
• Professional, patient, and resilient when handling rejections
• High level of integrity when handling confidential or sensitive information
• Compliance Awareness
• Basic understanding of PDPA and data confidentiality principles
• Willing to follow company policies and compliance guidelines strictly
• Ideal Candidate Profile
• Comfortable with outbound calls and structured scripts
• Able to understand and explain services, not just read a script
• Trustworthy with sensitive business and personal information
• Organized and consistent in recording call data

Additional Information

Employment Type Full-time / 6- 12 months Contract Singapore

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Company Intel

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