ServiceNow AI Developer

Responsibilities

• Develop AI-driven solutions in ServiceNow , including:
• Now Assist (Generative AI use cases)
• AI Agents / Virtual Agent capabilities
• AI Search & knowledge-driven automation
• Predictive Intelligence and analytics
• Design and implement AI-powered workflows and automation using:
• Flow Designer (including GenAI capabilities)
• Script Includes, Business Rules, APIs
• Agentic workflows and orchestration
• Build and optimize:
• Conversational interfaces (Virtual Agent, chat summarization)
• AI-based ticket classification, routing, and summarization
• Knowledge automation and recommendations
• Collaborate with:
• Architects on AI architecture and governance
• Product Owners on use cases and backlog prioritization
• Platform teams to ensure scalability and performance
• Participate in:
• Code reviews
• Solution design
• Continuous improvement and innovation initiatives
• You will also:
• Integrate AI modules and external AI services (e.g., Azure OpenAI, external connectors) into ServiceNow ecosystem
• Ensure AI governance, security, and compliance (data privacy, domain separation, access control)
• Required Skills & Experience
• Strong hands-on experience with ServiceNow development (3+ years recommended):
• JavaScript (server-side scripting)
• Script Includes, Business Rules, Flow Designer
• REST/SOAP APIs
• Hands on experience with ServiceNow AI capabilities , such as: Now Assist, AI Search, Virtual Agent, Predictive Intelligence / ML models
• Understanding of: AI/ML concepts (basic to advanced depending on seniority), Generative AI use cases in enterprise platforms and Data structures (CMDB, Knowledge, ticket data)
• Experience with integrations: REST APIs, OAuth, IntegrationHub / event-driven integrations
• Strong analytical thinking and ability to design scalable solutions
• Fluent English (international collaboration)
• Certifications:
• ServiceNow :
• ServiceNow Certified System Administrator (CSA)
• ServiceNow AI / Now Assist certifications
• Virtual Agent
• Predictive Intelligence
• Agentic AI Executive
• Integration HUB
• AI Agents
• Microsoft:
• Microsoft 365 Fundamentals
• Microsoft Certified: Azure AI F u ndamentals

Requirements

• Experience with: AI Agents / Agentic workflows, Document Intelligence, conversational AI, AI governance frameworks / Responsible AI,
• Certifications: ServiceNow CSDM - Data Foundations, CIS - ITSM, ITIL v5
• Knowledge of: ITSM / ITIL processes and ServiceNow modules (ITSM, GRC /SIR , ITOM)

Benefits

Additional Information

As of 2 September 2025, Vivicta, former Tietoevry Tech Services, now operates as a standalone company under our new brand. We've officially launched Vivicta, your trusted Nordic transformation partner, making everyday easier through technology. You can explore more about our brand and what we stand for at https://www.vivicta.com Ready to join us? Click 'Apply' and complete our short application form to get started. Prefer another option? Apply via LinkedIn to automatically populate your details using your profile. ServiceNow Developer with focus on AI features We are looking for a ServiceNow AI Modules Developer to design, develop, and implement advanced AI-driven solutions within the ServiceNow platform. This role focuses on leveraging ServiceNow AI capabilities (e.g., Now Assist, AI Agents, AI Search, predictive intelligence, generative AI , Self-Service ) to enhance automation, user experience, and operational efficiency across ITSM and other modules. You will work closely with architects, product owners, and business stakeholders to deliver scalable, secure, and AI-enhanced enterprise solutions.

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