Temporary Program Associate

About the role

Location: San Francisco, California Salary: $26.44 per hour Please note this is a Temporary position for 1 year from the date of hire. Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We're seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary The San Francisco Housing Platform (SFHP) represents a portfolio of programs within the Northern California Housing Services Department that provide scattered-site supportive housing and rapid rehousing to individuals exiting or at risk of experiencing homelessness. The Housing Platform is supported by the San Francisco Department of Homelessness and Supportive Housing (HSH). The goal of the SFHP is to offer a streamlined set of tools to support individuals in becoming and staying successfully housed. To serve the Housing Platform, Brilliant Corners identifies and secures units across the Bay Area, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations. Position Summary The Program Associate provides critical support to the Housing Services team through administrative back-office functions, keeping up-to-date records, preparing check requests, updating financial ledgers, and supporting in the development of reports. They use company-designed project management tools to ensure timely, cost-effective, and well-organized project coordination. The purpose of this position is to perform administrative back-office functions of moderate complexity and difficulty in accordance with the office procedure of this department. May include a combination of bookkeeping, typing or word processing, and filing; attending department events including team meetings, workshops and site meetings as required. Develop and maintain files and manage documents and information systems to ensure objectives are achieved. Rental Subsidy administration- gathering correct tenant lease information and remitting payments monthly. Adding Vendor information to Salesforce. Verify expense reports, credit card charges and underlying receipts. Support invoicing needs and remitting checks to vendors as needed for staff travel and client move-in expenses. Compose and type routine correspondence and reports. Processing client referrals- reviewing documentation to ensure referral packets are complete, running background reports, and submitting names to finance for Intacct ID creation. Assists in obtaining appropriate signatures, approvals, and transferring all financial information to appropriate departments for further processing. Provides administrative support to manager and supervisors; communicate with Housing Specialists, Housing Coordinators, and funders to answer questions, disseminate, or explain information. Support staff with financial questions- looking up check statuses and amounts, reviewing client ledgers to identify where payments are missing or incorrect, etc Effectively and accurately communicate program information to project stakeholders and team members. Track, manage, file, and update databases (Billing Tracker, Box.com , and all required regulatory documents) Client Income Recertification- contacting clients on an annual basis to obtain updated income documents and recalculate rent portions. Fielding client questions about the process. Support meetings and special occasions by scheduling, preparing mailings, and assembling materials. Work closely and collaboratively with other departments and staff. Perform special assignments, studies, and routine administrative functions as directed. Other duties and projects as needed/assigned. Professional Experience 1 to 2 years of successful administrative, project coordination or comparable experience. Knowledge of or experience in non-profit housing development related services a plus. Experience with homeless, veteran, and/or developmentally-disabled populations a plus. Knowledge, Skills, and Abilities Bilingual a plus Demonstrated writing and researching skills Proficiency in common word processing, desktop publishing, and database software applications Excellent organizational, communication, and planning skills a must High degree of attention to detail and the ability to manage multiple deadlines efficiently and simultaneously Solid team p

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